E-Commerce Senior Executive / Assistant Manager

Ma Kuang Chinese Medicine & Research Ctr Pte Ltd; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading company in traditional Chinese medicine is seeking a proactive E-Commerce Executive to enhance their online presence through platforms like Shopee and Lazada. The role involves implementing sales strategies, managing e-commerce operations, and driving digital marketing initiatives while ensuring seamless customer support.

Benefits

Annual performance bonus

Medical benefits (GP, Dental, Optical)

Staff & family discounts

Insurance coverage

Birthday allowance

Various leave allowances

Employee referral fee

Qualifications

• Minimum 2–3 years of relevant experience in e-commerce or digital marketing.
• Hands-on experience with platforms like Shopee and Lazada is essential.
• Ability to multitask and meet deadlines in a fast-paced environment.

Responsibilities

• Develop and execute sales strategies on Shopee and Lazada.
• Manage day-to-day e-commerce operations and customer support.
• Collaborate with internal teams for cohesive online strategy execution.

Skills

Organizational Skills

Communication Skills

Digital Marketing

E-Commerce Operations

Fluency in Mandarin

Education

Diploma or Degree in Marketing, Business, E-Commerce

Tools

Google Analytics

Google Ads

Facebook Ads

SEO Platforms

Canva

AI Tools

Job description

Ma Kuang TCM is a trusted name in traditional Chinese medicine with over 25 years of presence in Singapore and a growing network of clinics across the region. We offer a full range of professional TCM services—including acupuncture, cupping, herbal medicine, and TuiNa therapy—delivered by a passionate team dedicated to holistic healing. With a strong foundation built on trust, professionalism, and service, Ma Kuang is committed to modernising TCM through innovation while preserving its rich heritage. Join us and be part of a dynamic, supportive environment where your skills are valued, your growth is nurtured, and your work makes a real difference in people’s lives.

Benefits Overview:

1. Annual performance bonus

2. Medical benefits covered (GP, Dental, Optical, Health Screening)

3. Staff & family discounts

4. Insurance covered (IHP)

5. Birthday allowance

6. Leave allowances (Maternity/ Childcare/ Marriage/Compassionate)

7. Employee referral fee

Job Summary

Ma Kuang is seeking a proactive and results-driven E-Commerce Executive to manage and grow our online presence across key platforms such as Shopee and Lazada. This role involves overseeing e-commerce operations, executing digital marketing strategies, and ensuring a seamless customer journey from order placement to delivery.

Key Responsibilities

• Develop and execute sales strategies to increase product visibility and revenue on Shopee and Lazada.

• Coordinate content production such as product photoshoots, digital imaging, video creation and artwork development for EC platforms.

• Monitor and analyze KPIs, trends, and campaign effectiveness to drive traffic and conversion.

• Manage day-to-day e-commerce operations, including order processing, logistics coordination, and return handling.

• Provide timely and professional customer support through online platforms.

• Support digital marketing initiatives including social media, email campaigns, and paid advertising (Google Ads, Facebook Ads, etc.).

• Collaborate with internal teams to ensure cohesive execution of online strategies.

• Maintain and update e-commerce websites to optimize user experience and conversions.

• Prepare regular performance reports covering sales, traffic, customer behavior, and campaign outcomes.

Requirements

• Diploma or Degree in Marketing, Business, E-Commerce, or related field.

• Minimum 2–3 years of relevant experience in e-commerce or digital marketing.

• Hands-on experience with Shopee, Lazada, and related backend systems.

• Proficient in tools such as Google Analytics, Google Ads, Facebook Ads, SEO platforms, Canva, and AI tools.

• Strong organizational and communication skills with attention to detail.

• Ability to work independently, multitask, and meet deadlines in a fast-paced environment.

• Fluent in written and spoken Mandarin to handle product content (e.g., Chinese Medicine) and communicate with Mandarin-speaking customers.