E-Commerce Product Manager - Post-purchase

Razer (Asia-Pacific) Pte. Ltd; Singapore; On-site; SGD 75,000 - 95,000; Full time

Job summary

A leading gaming company in Singapore is looking for an E-Commerce Product Manager to improve post-purchase experiences. You will drive strategies to enhance customer satisfaction and boost retention rates. The ideal candidate has over 5 years of product management experience in e-commerce and strong communication skills. This role offers a unique work environment focused on innovation and teamwork.

Benefits

Opportunity for personal and professional growth

Unique gamer-centric work culture

Qualifications

• 5+ years of product management experience, preferably in e-commerce.
• Demonstrated success in optimizing post-purchase experiences.
• Strong understanding of logistics and supply chain principles.

Responsibilities

• Lead product strategy and roadmap for post-purchase experiences.
• Improve customer transparency from purchase to delivery.
• Streamline return processes to enhance customer experiences.

Skills

Product management

Customer experience

Data-driven decision making

Communication

Education

Bachelor's degree in Business, Marketing, Computer Science

Tools

SAP Commerce Cloud

Salesforce Commerce Cloud

Job description

E-Commerce Product Manager - Post-purchase page is loaded

E-Commerce Product Manager - Post-purchase

Apply locations Singapore time type Full time posted on Posted Yesterday job requisition id JR2025006062

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is a place to do great work, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also a great place to work, providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

Job Responsibilities :

As an E-Commerce Product Manager focused on the post-purchase experience, you will lead efforts to enhance the customer journey after checkout. Your work will drive improvements in user experience, boost customer satisfaction, and increase retention, loyalty, and repeat purchases through thoughtful strategy and execution.

Responsibilities:

• Post-Purchase Product Ownership:
  • Define and lead the product strategy and roadmap for post-purchase experiences across web, mobile, and other channels.
  • Collaborate with development teams to prioritize the backlog and ensure timely, high-quality feature delivery.
  • Conduct user acceptance testing (UAT) to validate functionality and customer experience.
• Order Tracking & Communication:
  • Improve customer transparency and communication from purchase to delivery.
  • Optimize order confirmation emails, SMS notifications, tracking pages, and estimated delivery updates.
• Returns & Exchanges:
  • Streamline returns and exchange processes to reduce customer friction and operational costs.
  • Enhance self-service capabilities while maintaining a positive customer experience
• Cross-Functional Leadership:
  • Work closely with design, engineering, CX, logistics, marketing, legal, and operations teams to ensure cohesive post-purchase experiences.
  • Align product initiatives with backend systems and third-party logistics (3PL) partners.
• Analytics and Reporting:
  • Define and track key metrics (e.g., NPS, delivery satisfaction, return rates, support ticket volume).
  • Deliver insights and regular reports to stakeholders, identifying performance gaps and opportunities for improvement.
• Compliance and Security:
  • Ensure post-purchase experiences meet relevant regulatory, privacy, and security standards.
  • Collaborate with IT and security teams to maintain secure transaction environments.
• Perform other duties as assigned.

Pre-Requisites :

• Bachelor's degree in Business, Marketing, Computer Science, or related field.
• 5+ years of product management experience, preferably in e-commerce, logistics, or fulfillment.
• Background in logistics, supply chain, or CX automation
• Demonstrated success in building or optimizing post-purchase experiences.
• Solid understanding of customer experience (CX), logistics, and supply chain principles.
• Strong data-driven decision-making skills; experience with metrics, KPIs, and customer insights.
• Excellent communication, collaboration, and stakeholder management abilities.
• Familiarity with e-commerce platforms and tools (e.g., SAP Commerce Cloud, Salesforce Commerce Cloud).
• Experience working with 3PLs, shipping APIs, returns/exchange platforms, or order tracking software.

Are you game?

About Us

At Razer, you'll be at the forefront of the most exciting industry in the world — gaming. Evolving forms of gaming require evolving forms of hardware, software and services. That’s where Razer comes in, offering innovative top-of-the-line products and services to allow gamers to fully immerse in the ultimate gaming experience.

Getting onboard Razer will place you on a global mission to bring gamers closer to the games they love. Razer is a place to do great work, offering you the opportunity to be a part of a global team across 11 countries. Whether you are a hardcore evangelist who breathe life to the latest and greatest gaming gear or a behind-the-scene hero who runs our global operations, you are assured of a career-changing quest that transcends time zones and culture with one single spell: For Gamers. By Gamers.

The journey towards phenomenal-ness won’t come easy. However, we will excel because gamers rely on teamwork. We achieve greatness because we are wicked problem-solvers and tenacious in clinching victories in all that we do. It is the team that makes Razer where it is today and will continue to bring Razer to even greater heights.

Razer is proud to be certified as a Great Place to Work in both United States and Singapore. This is a testament to our commitment to make your quest at Razer a rewarding one