E-Commerce Operations Specialist/Supervisor

POP MART; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

A dynamic e-commerce company in Singapore seeks a Cross-Border E-Commerce Operations Specialist/Supervisor to manage operations across platforms like Shopee and Lazada. Responsibilities include optimizing listings, conducting market research, and enhancing customer satisfaction. The ideal candidate has experience in e-commerce operations and strong communication skills, particularly in English and Mandarin.

Qualifications

• 2 - 8 years of experience in cross-border e-commerce operations.
• Strong understanding of international logistics and payment gateways.
• Self-starter with problem-solving skills.

Responsibilities

• Manage operations of cross-border e-commerce platforms.
• Optimize product listings for conversions.
• Conduct market research for growth opportunities.
• Coordinate with supply chain for inventory management.
• Monitor sales performance and customer feedback.

Skills

Business acumen

Cross-border e-commerce management

Data analysis

Communication in English and Mandarin

Education

Bachelor’s degree in Business, Marketing or related field

Job description

Overview

Cross-Border E-Commerce Operations Specialist/Supervisor

Job Type: Full-time

Department: APAC E-Commerce

We are seeking a highly motivated and detail-oriented Cross-Border E-Commerce Operations Specialist/Supervisor to join our team. The ideal candidate will be responsible for managing and optimizing our e-commerce platforms, ensuring seamless operations, and driving sales growth in Singaporean and Malaysian markets.

You will collaborate with marketing, logistics, customer service, and also other APAC E-Commerce team to enhance the online shopping experience for our customers.

Responsibilities

• Manage day-to-day operations of cross-border e-commerce platforms (e.g., Shopee, Lazada, etc.).
• Optimize product listings, including titles, descriptions, images, and keywords, to improve search rankings and conversion rates.
• Conduct market research to identify trends, competitor strategies, and new growth opportunities in target regions.
• Coordinate with supply chain and logistics teams to ensure efficient inventory management and timely order fulfillment.
• Monitor and analyze sales performance, customer feedback, and key metrics (e.g., CTR, conversion rate, ROI) to refine strategies.
• Implement promotional campaigns, discounts, and localized marketing initiatives to boost sales.
• Resolve cross-border operational issues, including customs clearance, shipping delays, and returns/refunds.
• Collaborate with customer support to enhance post-purchase satisfaction and retention.

Qualifications & Skills

• Bachelor’s degree in Business, Marketing, International Trade, or related field.
• 2 - 8 years of experience in cross-border e-commerce operations field.
• Strong understanding of international logistics, payment gateways, and localization strategies.
• Analytical mindset with the ability to interpret data and make data-driven decisions.
• Excellent communication skills in English and Mandarin is required.
• Self-starter with problem-solving skills and adaptability in a fast-paced environment.
• Pop Mart fan will be a big plus to this position