E-commerce Operations Manager

Dynamic Human Capital Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading logistics firm in Singapore is seeking a Warehouse Operations Manager to oversee end-to-end warehouse operations. The ideal candidate has 3–5 years of experience in 3PL or eCommerce settings, strong knowledge of warehouse management systems, and proven people management skills. You will ensure prompt order fulfillment and monitor KPIs to drive efficiency. This role offers competitive compensation and a dynamic work environment.

Qualifications

• 3–5+ years of warehouse operations experience in 3PL or eCommerce.
• Strong working knowledge of WMS and eCommerce platforms.
• Experience managing teams and leading operations.

Responsibilities

• Oversee end-to-end warehouse operations.
• Ensure accurate execution of daily eCommerce orders.
• Monitor KPIs and manage warehouse teams.

Skills

Logistics knowledge

People management

Analytical skills

Communication skills

Problem-solving

Education

Diploma/Degree in Logistics, Supply Chain, or Business

Tools

WMS

OMS

eCommerce platforms

Job description

Time:-

• Monday - Friday (work at office either from 8.30am to 5.30pm, OR 9am to 6pm, to decide by candidate)

• Saturday (work from home 8.30am to 12.30pm)

Location: Chin Bee Avenue

Responsibilities:

• Oversee end-to-end warehouse operations including inbound, storage, order picking, packing, and outbound fulfillment.

• Ensure accurate and timely execution of daily eCommerce orders across multiple marketplaces (e.g., Shopee, Lazada, Shopify, TikTok).

• Attend to and resolve client operational issues and service inquiries promptly.

• Lead and support the onboarding of new clients – SOP creation, WMS setup, process walkthroughs.

• Drive productivity and efficiency initiatives across teams and processes.

• Monitor KPIs such as order turnaround time, accuracy rate, inventory discrepancies, and team performance.

• Manage warehouse team leads, supervisors, and floor staff; oversee rostering and workload allocation.

• Collaborate closely with customer service, tech, sales, and finance to ensure seamless client experience.

• Control and track operational costs; recommend and implement cost-saving measures.

• Ensure compliance with workplace safety, inventory integrity, and regulatory standards.

Requirements:

• Diploma/Degree in Logistics, Supply Chain, or Business.

• 3–5+ years of warehouse operations experience, preferably in a 3PL or eCommerce fulfillment environment.

• Strong working knowledge of WMS, OMS, and eCommerce platforms (Shopify, Shopee, Lazada, etc.).

• Solid people management and leadership experience.

• Strong analytical, problem-solving, and organizational skills.

• Excellent communication skills and a client-first mindset.

• Comfortable in a high-volume, fast-paced operational environment.

By submitting an application or your resume, you are deemed to have consented to Dynamic Human Capital Pte Ltd collecting, using and disclosing your personal data for the purposes stated in our privacy notice (https://dhc.com.sg/privacy-policy). You acknowledge that you have read, understood, and agree with the terms in our privacy notice.

Under the revised Employment Agencies Licence Condition 5(b), employment agencies (EAs) are required to collect the personal data (e.g. NRIC, FIN) of applicants referred to employers for permanent or contract job positions of at least 6 months with a fixed monthly salary of $3,300 and above. PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

https://www.mom.gov.sg/faq/submit-quarterly-referral-and-placement/are-employment-agencies-allowed-to-collect-personal-data

We regret to inform you that only shortlisted applicants would be notified.

Dynamic Human Capital Pte Ltd |EA License No.:12C6253

Lon Kei Hin |EA Personnel No.: R23116368