E-commerce Operation Specialist

GNAME.COM PTE. LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A tech company in Singapore is looking for a detail-oriented individual to manage user reservation data, address data issues, and improve operational processes. The ideal candidate has a bachelor's degree, over 1 year of experience in e-commerce, strong communication skills in English and Chinese, and a knack for data analysis. This role promises opportunities for growth within a fast-paced environment.

Qualifications

• More than 1 year of experience in the Internet, e-commerce industry or platform enterprise.
• Familiarity with domain names and the domain name industry is preferred.
• Fluent in English and Chinese for communication.

Responsibilities

• Process user reservation-related data and resolve various data issues.
• Monitor daily operational data and propose optimization plans.
• Perform data checks to ensure accuracy and integrity.
• Resolve after-sales issues and provide customer service.
• Coordinate across departments to improve processes.

Skills

Data analysis

Communication

Teamwork

Problem-solving

Education

Bachelor degree or above

Job description

Job responsibilities:

1.Responsible for processing user reservation-related data and promptly addressing and resolving various data issues;

2.Monitor and analyze daily operational data and statistics, assist superiors in problem-solving, and regularly propose optimization plans;

3.Perform domain-related data checks, processing, and analysis to ensure data accuracy and integrity;

4.Resolve after-sales issues, including domain backend operations and customer service-related problems;

5.Coordinate and communicate across departments (such as Customer Service and Technical) to provide actionable improvement suggestions and complete product data processing and user feedback tasks;

6.Handle domain reservation requests, conduct detailed data reporting and analysis, identify root causes, and propose solutions;

7.Participate in system optimization and process improvement to enhance operational efficiency and user experience;

8.Provide timely feedback on abnormal situations to ensure smooth communication between the platform and customers;

9. Complete other tasks assigned by the department manager.

Job requirements:

1. Education requirements: Bachelor degree or above, more than 1 year of working experience in the Internet, e-commerce industry or platform enterprise, familiarity with domain names and domain name industry is preferred;

2. Majors: English, foreign trade, computer, Internet, marketing, e-commerce are preferred;

3. Have a strong sense of responsibility, good expression and communication skills, and a sense of teamwork;

4. Have good learning ability, communication skills, be positive and optimistic, have a strong enterprising spirit, and be passionate about the industry you are engaged in;

5. Have good data analysis skills and strong insight. Can make optimization suggestions for work processes and maintain feedback;

6. Have fluent English & Chinese communication skillsto liase with key stakeholders.