E-commerce & Marketplace Operations Executive

CRZTALES; Serangoon Garden Circus; On-site; SGD 40,000 - 50,000; Full time

Job summary

A growing e-commerce studio in Singapore is looking for an E-commerce Operations Specialist to manage digital platforms and customer interactions. The ideal candidate has experience in e-commerce, is proactive, and enjoys being part of a dynamic team. This role includes marketplace management, content creation, and customer service responsibilities, along with perks like gym access and team bonding activities.

Benefits

Full access to Gym and Pool facilities

Team Bonding activities

Annual company retreat

Qualifications

• At least 1 year of relevant experience in e-commerce preferred.
• Strong initiative and positive attitude; able to work independently and in a team.
• Available for a 5-5.5 day work week, including minimum 2 Saturdays per month.

Responsibilities

• Manage marketplace activities and optimize e-commerce campaigns.
• Oversee content creation for e-commerce sites.
• Coordinate product listing management and ensure accuracy of inventory.

Skills

Familiarity with e-commerce platforms

Social media knowledge

Initiative and positive attitude

Tools

MS Office

Excel

Canva

Job description

About the Role

As CRZtales continues to grow, we are seeking a detail-oriented and motivated individual to support our expanding e-commerce operations. This role is perfect for someone who excels at managing digital platforms like Shopee, TikTok Shop, etc. but also loves being a key player in our studio’s daily success. If you're seeking a role that is both challenging and fulfilling and want to be part of a collaborative, committed, and autonomous team, we would love to hear from you!

What you’ll be doing

E-commerce & Marketplace Operations

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.

Administrative & Support Tasks

• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as Assigned

What we’re looking for

• Familiarity with e-commerce platforms (Shopee, TikTok shop, Shopify etc.)
• At least 1 year of relevant experience in e-commerce preferred
• Knowledge in social media (Instagram, TikTok) and proficiency in basic tools (MS Office, Excel, Canva)
• Strong Initiative and positive attitude, able to work independently and the team
• Available for a 5-5.5 day work week, including minimum 2 Saturdays per month.
• Knowledge or interest in crystals is an advantage

Perks & Benefits

• Full access to Gym and Pool facilities
• Team Bonding activities (Movie nights, Karaoke sessions, Movie nights, etc)
• Annual company retreat

Why join us?

At CRZtales, we're committed to more than just work. We're dedicated to fostering an environment where we not only excel professionally but also embrace life outside the office. Join us in achieving the perfect work-life balance as we grow together!

We look forward to hearing from you!

Any further enquiries, please email us at [e-mail].

Thank you for applying and being part of our hiring journey at CRZtales 💫

We appreciate your time and interest! Kindly note that only shortlisted candidates will be notified.