E-Commerce & Marketplace Manager (EMEA)

MIGHTY JAXX INTERNATIONAL PTE LTD.; Northeast; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in Southeast Asia seeks an E-commerce Operations Manager to oversee its marketplace and .com site operations across EMEA. The role involves strategy creation, performance analysis, and stakeholder collaboration to drive revenue and enhance customer satisfaction. Candidates should have strong analytical skills, e-commerce platform knowledge, and excellent communication abilities. This position offers an exciting opportunity to work with global brands and contribute to the growth of future culture.

Qualifications

• Prior experience in managing multi-region e-commerce operations.
• Strong knowledge of e-commerce marketplace platforms such as Amazon and TikTok.
• Proficiency in e-commerce reporting tools for performance analysis.

Responsibilities

• Manage e-commerce operations covering marketplaces and the .com site.
• Create and implement strategies for marketplaces to achieve financial targets.
• Generate weekly reporting of marketplaces and identify actionable insights.

Skills

Analytical Skills

Stakeholder Management

Negotiation

Communication

Tools

Google Analytics

Tableau

Excel

Shopify

Magento

Job description

(EMEA)

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With
a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform will
empower future pop culture brands with an end-to-end supply chain of digital and phygital
collectibles, including artist development and incubation, proprietary IP operation and
provide global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global
brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon,
Warner Brothers, Adidas and many more to ship millions of phygital collectibles to over 90
countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work
environment and encourage our employees to bring their authentic, fun-loving, and
high-energy selves to the workplace.

Your Role

The incumbent will be responsible for managing Mighty Jaxx's ecommerce operations
covering marketplaces and our own .com site in Europe, Middle East and Africa. You will
ensure the achievement of annual revenue and operating expenses targets. You will
oversee these business operations and sales optimisation through system and process
re-engineering, with a focus on marketing, customer experience, and order lifecycle
management.

Responsibilities

• Create and implement a strategy for marketplaces, establish operational plans that

support the overall objectives, and deliver on annual financial targets.

• Manage brand, store front and product listings and campaigns for Marketplace

channels.

• Manage the UK and EU Shopify sites and all communications to customers relating

to the performance of the channels

• Work with internal and external partners to improve the content strategy for each

channel to grow the awareness of the Mighty Jaxx brand.

• Perform regular performance audits to identify unique assortment opportunities for

seasonal and everyday businesses.

• Work with marketing, content, and site teams to plan and introduce unique/ new

assortments and/ or troubleshoot assortment, pricing, and fulfilment issues on
existing products.

• Work with other departments/functions to ensure a smooth fulfilment process with

excellent customer satisfaction

• Communicate and collaborate with operations business partners (Supply Chain,

Customer Service, Brand Managers) on any related tasks and ensure a high level of
customer service is maintained.

• Generate weekly reporting of marketplaces, identify actionable insights, and create

plans to improvise business based on data.

• Partner with a wider E-Commerce team to share the marketplace vision, growth

strategy, trends and insights, etc., and ensure that the brand message and goals are
aligned with the rest of the company.

• Develop effective marketplace account relationships to grow the business via

regular meetings, planning, communication, and road-mapping of execution.

• Evaluate E-commerce campaigns to ensure positive ROI and recommend

development for future campaigns.

• Work with key stakeholders to develop terms that deliver optimal volume, profit, and

customer satisfaction.

Requirements

• Strong knowledge of e-commerce marketplace platforms such as Amazon, TikTok,

eBay, and regional equivalents across EMEA.

• Good understanding of paid, earned and owned media and comfortable developing

strategies for each in conjunction with the HQ Marketing team.

• Familiarity with website CMS platforms (e.g., Shopify, Magento) and digital sales

channel management.

• Prior experience preferred in managing multi-region e-commerce operations,

marketplace negotiations, and partner relations.

• Proficiency in e-commerce reporting tools, Google Analytics, Tableau and Excel for

performance analysis.

• Strong analytical skills with the ability to interpret sales and performance data to

drive business decisions.

• Excellent stakeholder management, negotiation, and communication skills.

• Ability to manage multiple priorities, adapt to new platforms, and work

collaboratively across teams.

• High attention to detail including proven ability to manage multiple, competing

priorities simultaneously.

• Interest in pop culture/ collectibles would be a plus.

To apply, please send an updated copy of your resume to [e-mail]
While we value all submissions, we regret that only shortlisted candidates will be contacted
by our People team.