E-commerce Manager

Gain City Group; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Gain City, a trusted household name in Singapore, is seeking an E-commerce Manager to lead the vision and execution of its online business across multiple platforms. The ideal candidate will drive strategy, enhance user experience, and oversee key vendor relationships to boost sales and customer satisfaction. This role offers the opportunity to shape the digital future of a reputable brand while benefiting from a collaborative and growth-oriented work environment.

Benefits

Various learning and development opportunities

Comprehensive benefits package

Collaborative and forward-thinking work environment

Qualifications

• At least 8 years of experience with 5 years in e-commerce and 3 years in a managerial role.
• Strong knowledge of e-commerce channels, digital marketing, and marketplace operations.
• Highly adaptable, proactive, and collaborative with a strong sense of ownership.

Responsibilities

• Drive the overall e-commerce strategy and execution to achieve business KPIs.
• Oversee account management with key platforms like Lazada, Shopee, and TikTok.
• Guide and train the team through playbook development and best practices.

Skills

E-commerce Strategy

Digital Marketing

SEO

Google Analytics

Project Management

Stakeholder Management

Communication

Collaboration

Education

Bachelor's degree in Business, Marketing, E-commerce or related field

Tools

Magento

Navision

Dot Digital

Figma

Job description

About Gain City

At Gain City, we deliver expertise and quality solutions in air-conditioning, home appliances and consumer electronics. Established in 1981, Gain City is a trusted household name in Singapore. We take pride in our strong customer focus, innovative spirit, and commitment to service excellence. With a dynamic workforce and a network of stores and service centres island wide, we offer a vibrant and growth-oriented environment where employees are empowered to thrive, take ownership and make a real impact.

About the Role

We are looking for a proactive and strategic E-commerce Manager to lead the vision, growth and execution of Gain City’s online business across marketplaces, brand.com and social commerce platforms

Key Responsibilities

· Drive the overall e-commerce strategy and execution to achieve business KP/s such as sales revenue, traffic, ROAS, and customer satisfaction.

· Oversee account management with key platforms like Lazada, Shopee, and TikTok, including annual planning and campaign negotiations.

· Lead collaboration across marketing, sales, IT and customer service to optimize digital performance and user experience.

· Manage vendor relationships, platform contracts, and third-party solution providers.

· Track, report and analyze performance through dashboards and KPls.

· Forecast revenue and set sustainable budgets in collaboration with the Marketing Director.

· Guide and train the team through playbook development and best practices in e-commerce.

· Spearhead the enhancement of the Gain City mobile application for better UX.

· Lead the e-commerce customer service team (local and overseas)

· Stay updated on industry trends to innovate and strengthen our competitive positioning.

Qualifications and Requirements

· Bachelor's degree in Business, Marketing, E-commerce or related field.

· At least 8 years of experience, with 5 years in e-commerce and 3 years in a managerial role.

· Strong knowledge of e-commerce channels, digital marketing, and marketplace operations.

· Experience in SEO, Google Analytics, and e-commerce tools like Magento, Navision, Dot Digital, and Figma.

· Excellent communication, project management, and stakeholder management skills.

· Omnichannel and 020 experience in direct-to-consumer business is preferred.

· Highly adaptable, proactive, and collaborative with a strong sense of ownership.

What We Offer

At Gain City, we are committed to the growth and development of our employees. You will be offered various learning and development opportunities and a collaborative, forward-thinking and growth-focused work environment to thrive in your career. You will also receive a comprehensive benefits package.

Join Our Team

If you are passionate about e-commerce and ready to take on a leadership role in a dynamic, fast-paced environment, we encourage you to apply. This is a unique opportunity to shape the digital future of a trusted household brand and make a tangible impact across multiple online platforms.

Note

• Only shortlisted candidates will be notified