E-Commerce Manager

SIG TRADING; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading e-commerce company is seeking an experienced operations manager to lead their e-commerce team in Singapore. The role involves overseeing daily operations, managing fulfilment processes, and developing marketing strategies across various online platforms. Ideal candidates will have at least 5 years of experience, strong operational skills, and a solid understanding of platforms like Lazada and Shopee.

Qualifications

• 5 years working experience.
• Diploma qualifications required.
• Strong abilities in operational execution and online marketplace knowledge.

Responsibilities

• Lead an e-commerce team, oversee daily operations.
• Coordinate order processing and customer inquiries.
• Develop marketing plans across multiple marketplace platforms.

Skills

Operational execution

Problem solving

Time management

Project management

Understanding of online marketplaces

Education

Diploma

Job description

Primary Relationships

The position reports to the Directorate.

Operation

* Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms

* Coordinate order processing, ensure accurate product fulfilment.

* Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.

* Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.

* Review product listings, ensuring accuracy in descriptions, images, and prices.

* Works with marketplace’s Account’s manager to drive promotional campaign.

* Monitor and update warehouse inventory, and order stock from local supplier.

* Ensure product fulfilment and accuracy for outbound shipment of retail sales.

* Work with management to decide product range and availability.

Marketing

* Understanding and management of Lazada Sponsored Solutions and Shopee Ads is a must.

* Develop and implementation of marketing plans across multiple marketplace platforms.

* Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.

* Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.

Personal

* Creating and planning work schedules of staff.

* Conduct personnel performance appraisals to assess training needs

* Any duties as assigned

Requirements

* 5 years working experience

* At least diploma qualifications

* Strong operational executions abilities

* Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok

* Problem solver, with strong time and project management skills.