e-Commerce Executive, Business Segment

Singtel Group; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Join a leading telecommunications company as a Customer Success Sales representative, where you'll manage campaigns for telephony and ICT products, engaging customers to boost sales. With a focus on the SME market, this role emphasizes building relationships and driving measurable results. Take your career to new heights with an organization committed to empowering its workforce.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• 2-3 years of experience in selling telco products to SME customers preferred.
• Proven experience in selling telco products in a B2B context.

Responsibilities

• Manage campaigns for telephony and ICT products, boosting sales.
• Proactively engage customers on complex cases.
• Monitor digital campaign performance against sales targets.

Skills

Strong understanding of the sales funnel

Strong knowledge of telco products and market trends

Strong communication skills

Customer-centric mindset

Attention to detail

Interpersonal skills

Education

Diploma in Marketing, Business, or a related field

Tools

Excel

PowerPoint

Job description

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An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every "hello" at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

Make an Impact by

• Customer Success Sales:
• Manage campaigns for telephony and ICT products, boosting both new gross-add and recontract sales
• Proactively engage and follow up with customers on complex cases to address their needs and ensure successful sales closures
• Identify new opportunities to upsell telephony and ICT to the existing customer base through attachments and bundled packages with other products
• Collaborate closely with Product Marketing, CLM, and Product teams to ensure effective campaigns targeting SME customers for better traffic, leads, conversion rates, and orders
• Monitor digital campaign performance against sales targets, leveraging insights from eCommerce metrics such as leads, traffic, online sales, conversion rates, and average order value
• Collaborate with Marcom, Marketing, and CLM teams to analyze the performance of online campaigns and improve sales
• Work with post-sales support teams to enhance operational efficiency within the digital sales and post-sales process, ensuring end-to-end order fulfillment, service provisioning, and redemption for orders
• Manage and promptly resolve executive escalations from customers, ensuring timely and effective resolutions while maintaining a high level of customer satisfaction

Skills for Success

• Diploma in Marketing, Business, or a related field, or relevant experience. Bonus if have 2-3 years of experience in selling telco products to SME customers
• Proven experience in selling telco products in a telco B2B context
• Strong understanding of the sales funnel from online leads to closing sales
• Strong knowledge of the telco products and market trends for SME customers
• Familiarity with Excel, PowerPoint, and other eCommerce tools for reporting
• Strong communication skills and a customer-centric mindset
• Attention to detail and a passion for driving measurable results
• Ability to foster positive working relationships with cross-functional teams, including Marketing, Post-sales, service provision teams
• Strong interpersonal skills for building and maintaining relationships with stakeholders at all levels, from management to the working level

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.