E-Commerce Executive / Assistant

IPSCOM PTE. LTD.; Singapore; On-site; USD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a dynamic e-commerce manager to oversee their online platforms and enhance customer experience. This role involves managing product listings, processing sales orders, and ensuring customer satisfaction across all channels. The ideal candidate will have a passion for digital marketing and e-commerce, with strong communication skills and a creative mindset. Join a forward-thinking team where your contributions will directly impact the company's growth and success in the digital landscape. If you thrive in a fast-paced environment and are eager to make a difference, this opportunity is perfect for you.

Qualifications

• 1-2 years of experience in e-commerce management.
• Proficient in graphic design and video editing software.

Responsibilities

• Manage e-commerce website and online marketplaces.
• Handle customer relations and inquiries across all touch points.

Skills

E-commerce management

Customer relations

Digital marketing

Graphic design

Video editing

Microsoft Excel

Communication skills

Detail-oriented

Education

Bachelor's degree in Marketing or related field

Tools

Lazada

Shopee

Shopify

Tiktok

Job description

Job Description

• Manage e-commerce website and online marketplaces, including creation of new and updating existing product listings, ensuring information are consistent across all platforms.
• Management and processing of sales orders / customer inquiries / complaints / feedback
• Manage key account customers' expectations for any enquiries
• Coordinate with and provide support to respective departments.
• Work with the operations team on operations issues, resolve service issues highlighted and ensure that customer's performance measurements are met.
• Involve in social media, digital advertising, e-commerce platforms
• Handle customer relations (online & offline), manage enquiries across all touch points and assist with order fulfilment.
• Any other duties as assigned

Job Requirements:

• Working knowledge & experience of e-commerce platform/systems, both front-end & back-end (eg. Lazada, Shopee, Shopify, Tiktok, etc.)
• Preferably with at least 1-2 years relevant experience
• Proficient in graphic design software and video editing software
• Digital savvy and passion for digital marketing and e-commerce
• Good verbal and written communications skills and interpersonal skill
• Creative, detail-oriented and result-oriented
• Proficient in Microsoft Excel
• Able to converse in English and Mandarin