E-Commerce Executive

HOUSE OF 28 PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

A retail e-commerce company in Singapore is seeking a Customer Support Specialist. You will handle customer inquiries, process orders, and manage product listings. The ideal candidate has 2-3 years of e-commerce experience and strong analytical skills. You'll work closely with cross-functional teams to execute campaigns and optimize performance.

Qualifications

• 2-3 years of experience in e-commerce, preferably in the retail industry.
• Strong understanding of e-commerce platforms and online marketing strategies.
• Excellent problem-solving skills and ability to make data-driven decisions.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Process orders and maintain accurate product listings.
• Plan and execute advertising campaigns and analyze sales trends.

Skills

E-commerce experience

Problem-solving

Data-driven decision making

Communication

Collaboration

Job description

Job Description:

• Customer Support & Issue Resolution: Respond to customer inquiries, resolve issues promptly, and escalate when necessary.
• Order & Product Management: Process orders, maintain accurate product listings, and coordinate with various parties.
• Administrative Support: Handle records, reports, and cross-functional coordination to meet KPIs.
• Campaign Analysis & Execution: Plan and execute advertising campaigns, analyze sales trends, and generate performance insights.
• Reporting: Prepare monthly and campaign reports with actionable insights to optimize performance.

Key Skills and Qualifications:

• 2-3 years of experience in e-commerce, preferably in the retail industry.
• Strong understanding of e-commerce platforms, online marketing strategies, and data analytics.
• Excellent problem-solving and critical thinking skills, with the ability to make data-driven decisions.
• Strong communication and collaboration skills, capable of working effectively with cross-functional teams.