E-Commerce Executive

HOUSE OF 28 PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading e-commerce company in Singapore is seeking a Customer Support Specialist to handle inquiries, resolve issues, and manage orders. The ideal candidate should have 2-3 years of experience in e-commerce, excellent problem-solving skills, and a strong understanding of online marketing strategies. This role offers opportunities for growth in a dynamic environment.

Qualifications

• 2-3 years of experience in e-commerce, preferably in the retail industry.
• Strong understanding of e-commerce platforms and online marketing strategies.
• Excellent problem-solving and critical thinking skills.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Process orders and maintain accurate product listings.
• Plan and execute advertising campaigns.

Skills

E-commerce experience

Online marketing strategies

Data analytics

Problem-solving

Communication skills

Job description

Job Description

• Customer Support & Issue Resolution: Respond to customer inquiries, resolve issues promptly, and escalate when necessary.
• Order & Product Management: Process orders, maintain accurate product listings, and coordinate with various parties.
• Administrative Support: Handle records, reports, and cross-functional coordination to meet KPIs.
• Campaign Analysis & Execution: Plan and execute advertising campaigns, analyze sales trends, and generate performance insights.
• Reporting: Prepare monthly and campaign reports with actionable insights to optimize performance.

Key Skills and Qualifications

• 2-3 years of experience in e-commerce, preferably in the retail industry.
• Strong understanding of e-commerce platforms, online marketing strategies, and data analytics.
• Excellent problem-solving and critical thinking skills, with the ability to make data-driven decisions.
• Strong communication and collaboration skills, capable of working effectively with cross-functional teams.