E-commerce Customer and Ops Specialist

SCREED PROJECTS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading lighting company in Singapore is seeking an E-commerce Customer and Ops Specialist. This role involves handling customer inquiries, managing procurement, and supporting operational processes. The ideal candidate should have prior experience in customer service, fluency in Mandarin, and proficient in Microsoft Office. Join this dynamic team to contribute to exciting projects and enjoy a good work-life balance.

Benefits

Convenient location

Growth opportunities

Work-life balance

Diverse projects

Qualifications

• Experience in customer service and/or procurement roles is preferred.
• Fluency in English (spoken and written) is essential.
• Meticulous and self-motivated individual.
• Comfortable managing a mix of customer service and procurement duties.

Responsibilities

• Handle inquiries via phone, email, WhatsApp, and social media.
• Prepare quotations, invoices, and proposals for projects.
• Source and liaise with suppliers for procurement.
• Manage sales orders and oversee fulfillment processes.
• Perform general administrative duties as needed.

Skills

Customer service experience

Procurement knowledge

Fluency in Mandarin

Detail-oriented

Tech-savvy

Multi-tasking ability

Education

Diploma in Business Administration

Tools

Microsoft Office

Job description

Overview

Are you someone who thrives on building meaningful relationships with clients while managing the behind-the-scenes processes that keep things running smoothly? Do you enjoy balancing customer care with procurement and operational responsibilities? If so, we have the perfect opportunity for you!

At Screed, Singapore’s go-to online lighting store, we’re looking for a dedicated and professional E-commerce Customer and Ops Specialist to join our team. If you’re passionate about customer satisfaction, operational efficiency, and contributing to the success of a dynamic company, we want to hear from you!

What You’ll Be Doing

Your role will be pivotal in creating a seamless experience for our customers while supporting our procurement and operational processes:

• Customer Experience: Handle inquiries via phone, email, WhatsApp, and social media with professionalism and care.
• Quotations & Documentation: Prepare quotations, invoices, and proposals for tenders and projects.
• Procurement: Source and liaise with suppliers to ensure timely procurement and delivery of products.
• Order Fulfillment: Manage sales orders and oversee the entire fulfillment process.
• Ad-Hoc Tasks/Projects: Perform general administrative duties and support ad-hoc responsibilities/projects as needed.

What We’re Looking For

We’re seeking someone who is adaptable, detail-oriented, and service-minded:

• Experience: Prior experience in customer service and/or procurement roles is preferred.
• Education: Diploma in Business Administration or related fields.
• Language Skills: Fluency in English (spoken and written) is essential. Mandarin proficiency is ESSENTIAL as well for communication with mandarin speaking customers and suppliers.
• Personality: Meticulous, self-motivated, and able to work independently with minimal supervision.
• Tech-Savviness: Proficient in Microsoft Office (Excel, Word, Outlook) and email communication.
• Multi-tasking: Comfortable managing a dynamic mix of customer service and procurement duties.

Why Join Us?

At Screed, we’re more than just a lighting company—we’re about creating inspiring spaces and providing top-notch service to our customers. Here’s what we offer:

• Convenient Location: Easily accessible office near Lavender and Bendemeer MRT.
• Growth Opportunities: Gain hands-on experience in a dynamic industry.
• Work-Life Balance: We respect and value your time and well-being.
• Diverse Projects: Collaborate on projects for corporates like Google, Singtel, DBS Bank, and more.

About Screed

Screed is Singapore’s leading online store for designer, modern, and industrial lighting. We take pride in creating inspiring spaces for our clients by offering unique and high-quality lighting solutions. From homes to corporate spaces, our mission is to provide a stress-free and enjoyable shopping experience.

We’ve served some of the most notable brands, such as Google, Resorts World Sentosa, Singtel, Citibank and many more. Join us in bringing light into people’s lives— literally!

How to Apply

Send us your resume, including personal details, current/last drawn salary, and expected salary.

Note: Only shortlisted candidates will be notified. We can’t wait to hear from you!