E-commerce Category Manager

FairPrice Group; Singapore; Hybrid; SGD 70,000 - 100,000; Full time

Job summary

A leading company in Singapore seeks a Category Lead for their E-commerce team to drive growth in Gross Merchandise Volume (GMV) and improve customer satisfaction. This strategic role focuses on market trends, developing business plans, and ensuring alignment with customer needs. Candidates should have a Bachelor’s Degree and at least 3 years of experience in E-commerce or grocery retail.

Qualifications

• Minimum 3 years of experience in E-commerce and Grocery/Retail.
• Strong interest in food and grocery.
• Experience with fresh products.

Responsibilities

• Develop and execute strategies for category GMV and margin growth.
• Analyze market trends to inform category strategy.
• Maintain focus on customer satisfaction.

Skills

Customer-centricity

Strategic planning

Market analysis

Negotiation

Education

Bachelors Degree

Job description

Position Overview:

This role will be leading a category within the Ecommerce products team. Responsible for driving significant growth in category Gross Merchandise Volume (GMV) and margin. This role demands a strategic focus on customer-centricity and achievement of key performance indicators within your categories including improving market share, customer satisfaction (NPS).

Key Responsibilities:

• Develop and execute strategies to achieve category GMV and margin growth targets.
• Maintain a strong focus on customer satisfaction and ensure alignment with customer needs, through providing what the customer wants in terms of assortment and value
• Analyze market trends and data to inform category strategy and decision-making
• Achieve category sales, profit and income goals and objectives through developing and implementing strategic business plans for the assigned categories
• Develop, implement, and manage an optimum product mix that focuses on customers’ needs.
• Establish collaborative brand/supplier/seller relationships to maximise income/terms/discounts to improve sales and profitability of category

Qualifications:

• Bachelors Degree
• Previous E-Commerce and Grocery / Retailer experience (min. 3 years)
• Strong interest in food and grocery / retail
• Possess experience in fresh products

Details:

• Location: FairPrice Hub (next to Joo Koon MRT Station)
• Work Arrangement: Hybrid, 3 days Work from Office (WFO)