E-Commerce Associate (Retail) cum Marketing Admin – Traineeship

PERSIAN BOUTIQUE PTE. LTD.; Singapore; On-site; SGD 100,000 - 125,000; Full time

Job summary

A leading fashion brand focused on Muslimah Fashion is seeking a customer service representative. The role involves engaging with customers across multiple online platforms, managing orders, addressing complaints, and creating promotional content. A minimum of one year of e-commerce or customer service experience is required, along with proficiency in MS Office and design tools like Adobe Photoshop or Canva.

Qualifications

• At least 1 year retail e-Commerce / Customer Service related experience is preferred.
• Proficiency in English & Malay is a plus as most clients are Malay speaking.
• Strong organization & multi-tasking abilities required.

Responsibilities

• Engage with customers on various platforms to address inquiries and process sales.
• Manage order listings, track statuses, and liaise with logistics for shipping.
• Create promotional materials for campaigns on social media and e-commerce.

Skills

Communication skills

Interpersonal skills

Detail-oriented

Self-driven

Tools

MS Office

Adobe Photoshop

Canva

Job description

A great opportunity to work with the leading fashion brand for Muslimah Fashion. We are looking for individuals with good communication skills online to engage with customers to guide customers on their queries and perform sales.

The essential responsibilities include:

• Promptly reply customers' messages on all social media and e-commerce platforms. (Facebook, Instagram, Business Suite, Zalora, Lazada and Shopee)
• Generating daily order listing and tracking order status. Liasing with 3rd party Logistics provider to ensure all parcels are shipped to customers.
• Process online orders and packing them in timely manner to meet our service delivery KPI.
• Manage customer’s complaints and initialise service recovery to retain regular customers. Follow up and ensure all issues are resolved.
• Creating banners and posters for promotions and campaigns for E-commerce, Social Media and E-Newsletters.
• You will be handling all brands under our portfolio.
• Other ad-hoc assignments given from time to time as the needs of the business changes.

Requirements:

• At least 1 year retail e-Commerce / Customer Service related experience is preferrable.
• Proficient in MS Office applications and Adobe Photoshop/Canva.
• Meticulous and responsible with strong inter-personal skills.
• Detail-oriented with strong organisation & multi-tasking abilities.
• Self-driven & results-oriented.
• Proficiency in English & Malay is a plus as 95% of the clients are Malay speaking.
• 44 hours work week, 5.5 days