E-commerce Assistant

AXQUISITE PTE. LTD.; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

A leading e-commerce company in Singapore is looking for an Operations Executive to enhance brand presence across multiple channels. The role focuses on managing e-commerce activities, customer interactions, and operational tasks to ensure efficiency and quality in service delivery. Ideal candidates will have experience in e-commerce operations, be adept with various digital tools, and possess strong communication and problem-solving skills.

Qualifications

• At least 1 year of work experience in e-commerce operations.
• Candidates with relevant experience are welcome to apply.

Responsibilities

• Develop content and campaigns to increase brand awareness.
• Coordinate order processing and maintain inventory records.
• Attend to customer inquiries on various platforms.

Skills

Excellent communication skills

Problem-solving attitude

Strong computer skills

Adept in Canva

Adept in Facebook Business Suite

Adept in Google Ads

Adept in Google Suite

Tools

MS Office

Job description

• Develop and conceptualize content and campaigns focused on increasing brand awareness and customer engagement across channels
• Develop and execute campaigns focused on increasing traffic and sales across e-commerce marketplaces
• Responsible for maintaining and updating the company’s website and e-commerce marketplaces while ensuring all content (pages, products, and prices) are accurately displayed
• Attend to customers' emails, enquires, messages on all social media platforms, and administrative matters
• Perform duties of order processing coordination with various internal parties to ensure all sales orders are fulfilled efficiently and promptly
• Prepare and generate quotations, orders, invoices and coordinate logistics
• Day-to-day operations (including but not limited to packing and dispatching of parcels)
• Monitor products and quality checks, stock take, and inventory records
• Ensure the accuracy of recorded transactions derived from source documents

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• Candidates with relevant experiences are welcome to apply
• At least 1 year of work experience in e-commerce operations/similar is preferred
• Adept in Canva, Facebook Business Suite, Google Ads & Google Suite will be a plus
• Excellent communication skills and CRM
• Quick thinking and problem-solving attitude in tackling obstacles that may compromise workflow, capacity, and/or quality
• Ability to work as part of a team and take direction accurately
• Strong computer skills to include MS Office and web-based systems