E-commerce & Marketplace Operations Executive

Creative For More; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading company in e-commerce is seeking an Ecommerce & Marketplace Operations Executive to manage online activities, optimize product listings, and enhance customer service. Candidates should have strong knowledge of e-commerce platforms and a proactive attitude. This role involves both ecommerce operations and retail responsibilities, working in a dynamic environment with opportunities for team bonding and personal development.

Benefits

Gym and pool use

Team bonding events

Annual retreat

Qualifications

• High initiative and positive attitude, able to work independently and as a team.
• Familiarity with platforms like Shopify, Shopee, and TikTok.
• Crystals knowledge is beneficial but not necessary.

Responsibilities

• Manage marketplace and website activities, optimizing e-commerce campaigns.
• Ensure timely fulfillment of orders and enhance customer satisfaction.
• Engage in content management, product listing, and inventory management.

Skills

Familiarity with e-commerce platforms

Basic MS Office skills

Knowledge of social media platforms

Tools

Excel

Canva

Job description

Ecommerce & Marketplace Operations Executive (Full Time)

Job Responsibilities

E-commerce

• Marketplace & Website Activities Management: Liaise with marketplace account managers, be in touch with marketplace activities and roll out e-commerce campaigns. Oversee the activities, monitor performance and engage with customers to optimize results
• E-commerce Sites Content Management: Create content by editing of images, captions and descriptions for e-commerce sites ensuring consistent and compelling presentation
• Product Listing Management: Coordinate with the internal team to maintain accurate inventory records and monitor stock levels. Ensure that product descriptions, images, and pricing are correct and up-to-date.
• Order Processing: Ensure timely fulfillment of e-commerce and socials’ orders, while tracking and enhancing customer satisfaction.Administrative
• Customer Service: Invoicing and responding to customer inquiries/concerns through online & social platforms. Assist with retail floor responsibilities on days when the studio is open. This involves sales floor upkeep, cashiering, etc.
• Packing: Packaging products for dispatch or self collection, ensuring items are well protected and presented. Ensure items are well accounted for and ready to be collected/shipped out.
• Daily Housekeeping Duties: Support daily upkeep of the studio to maintain a welcoming retail environment
• Inventory Management: Engage in stock-take and tagging of the new product
• Other Ad-hoc Duties as AssignedJob Requirements
• Familiarity with e-commerce platforms ( Shopify, Shopee, TikTok shop etc.)
• High initiative and positive attitude, able to work independently and as a team.
• Knowledge in social media platforms (Instagram, TikTok) and basic tools (MS office, Excel, Canva, etc.)
• Crystals knowledge not necessary but will be beneficial
• Number of work days 5 – 5.5 days
• Able to work minimum 2 Saturdays in a month
• POSITION OPEN FOR LOCAL SINGAPOREANS ONLY. Foreigners need not apply.

Benefits

• Gym and pool use
• Team bonding (eg. bbq night, movie outing, karaoke and pizza etc)
• Annual retreat