E-Commerce Account Manager

JIJI PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading online marketplace company in Singapore is seeking an E-Commerce Account Manager to oversee their online store operations. You'll manage shops on platforms like Shopee, Lazada, and TikTok Shop, plan marketing campaigns, and ensure smooth order fulfillment. Ideal candidates should have experience in e-commerce management, strong organizational skills, and a proactive approach to customer satisfaction. This role offers hands-on experience and opportunities for career development.

Benefits

Hands-on experience in e-commerce management

Opportunity for career development

Qualifications

• Experience in e-commerce account management or marketplace operations.
• Knowledge of platforms like Shopee, Lazada, or TikTok Shop.
• Strong organizational and communication skills.

Responsibilities

• Manage and optimize online stores on multiple e-commerce platforms.
• Plan and monitor promotional campaigns to drive sales.
• Coordinate with logistics for timely order fulfillment.

Skills

E-commerce account management

Marketplace operations

Organizational skills

Communication skills

Problem-solving

Tools

Microsoft Office

Adobe Photoshop

Adobe Illustrator

Job description

Join Jiji.sg and lead our online marketplace presence! Manage Shopee, Lazada, TikTok Shop, and other platforms, plan campaigns, optimize product listings, and oversee smooth order fulfillment. Collaborate with marketing and warehouse teams, enhance customer experience, and drive online sales growth.

Job Description

As an E-Commerce Account Manager at Jiji.sg, you will take ownership of our online store accounts and oversee end-to-end e-commerce operations. This role combines strategic planning, platform management, and operational coordination to ensure our marketplace presence is optimized for growth and customer satisfaction.

Key Responsibilities

• Manage and optimize official stores on Shopee, Lazada, TikTok Shop, and other platforms.
• Plan, implement, and monitor promotional campaigns and marketing activities to drive sales.
• Upload and maintain accurate product listings, including pricing, descriptions, and visual content.
• Monitor sales performance, campaign results, providing actionable insights.
• Coordinate with warehouse and logistics teams to ensure accurate and timely order fulfilment.
• Respond to customer inquiries and resolve issues to ensure high levels of satisfaction.
• Maintain inventory accuracy by tracking stock levels and reconciling discrepancies.

Requirements

• Experience in e-commerce account management, marketplace operations, or related fields.
• Knowledge of Shopee, Lazada, TikTok Shop, or similar e-commerce platforms.
• Strong organizational, communication, and problem-solving skills.
• Proficiency in Microsoft Office (Word, Excel) and basic online platform management.
• Bonus: Basic graphic design skills (Adobe Photoshop, Illustrator) for marketing visuals.
• Ability to work independently and as part of a team in a fast-paced environment.

What We Offer

• Hands-on experience managing multiple e-commerce channels.
• Opportunity to contribute to brand growth and digital marketing strategy.
• Career development in a fast-growing online marketplace environment.