E-commerce

CHANG LU GE PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A local e-commerce company in Singapore is seeking an experienced individual to manage online campaigns and customer service across platforms like Lazada and Shopee. The ideal candidate should have at least 2 years of experience in e-commerce, be proficient in Microsoft tools, and communicate in both English and Chinese. Responsibilities include planning marketing activities, managing stock levels, and providing exceptional customer support.

Qualifications

• 2+ years of experience in e-commerce platforms like Lazada, Shopee, Tiktok.
• Able to communicate effectively in English and Chinese.
• Proficient in graphic design for e-commerce.

Responsibilities

• Plan and execute online campaigns across various platforms.
• Maintain online portals and manage stock levels.
• Provide customer service via online channels.

Skills

Online marketing

Customer service

Graphic design

Stock management

Communication in English and Chinese

Education

Diploma Certificate

Tools

Microsoft Word

Microsoft Excel

Photoshop

Job description

Responsibilities

• Plan and execute various online campaigns, activities, and promotions to drive sales for all e-Commerce platforms, including website, Lazada, Shopee, TikTok, and other platforms.
• Online portal maintenance, including but not limited to items' daily maintenance, stock management, and campaign execution
• Customer service - replying to customers in a friendly and helpful manner quickly (Manage consumers’ inquiries on each E-Commerce platform via Live Chat and Q&A & function)
• Design artwork for listing images, etc, for use on e-commerce site (Simple graphic editing and design - an eye for design)
• Other administrative duties - running of sales reports
• Devise and implement new ideas for marketing campaigns
• Identifying and evaluating new marketing opportunities to increase direct internet traffic as well as monitoring the online presence as well as online marketing activities of immediate competitors
• Plan marketing mechanics every month and for every campaign
• Updating & management of site content for each of the e-commerce platforms
• Monitor stock inventory to ensure healthy stock levels at all stock points
• Able to manage eCommerce orders from downloading orders to verifying and processing for all eCommerce platforms

Requirements

• Diploma Cert
• Minimum of 2 years of equivalent work experience in handling E-commerce platform, such as Lazada, Shopee, Tiktok etc.
• Able to communicate in both English and Chinese
• Possess a positive working attitude and able to multi-task
• Proficient in using Microsoft Word, Excel, and Photoshop