Duty Supervisor (Operations and Experience)

VIRGIN ACTIVE SINGAPORE PTE. LTD.; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An established industry player in the health and fitness sector is seeking enthusiastic individuals to join their vibrant team. This role involves taking charge of club operations, ensuring top-notch service, and creating a welcoming environment for all members. With a focus on operational leadership, communication, and a commitment to cleanliness and safety, you'll play a key role in enhancing the member experience. If you thrive in a dynamic environment and are passionate about health and fitness, this opportunity is perfect for you. Join a company that values your ideas and offers a fun, engaging workplace where you can grow and make a difference.

Benefits

Career Growth Opportunities

Health and Fitness Benefits

Dynamic Work Environment

Team Building Activities

Qualifications

• At least two years of experience in a similar role.
• Experience in customer service and handling feedback.

Responsibilities

• Provide operational leadership and ensure smooth club operations.
• Maintain cleanliness and safety standards throughout the facility.
• Communicate effectively with the team and manage inventory.

Skills

Customer Service

Communication Skills

Operational Leadership

Problem Solving

Attention to Detail

Education

High School Diploma

Relevant Certifications in Fitness or Hospitality

Job description

We’re looking for fun, driven and feisty people who LOVES getting things done the right way. We prefer smiles to graphs. So come and work with us at Virgin Active - it’s going to be fun. You like?

The Gig

1. Be the Leader: Step up and provide exceptional operational leadership that aligns with our brand standards and service framework. You'll be the go-to person when any member of the HOD team is not around, ensuring the club never skips a beat.
2. Master of Keys: Take charge of the keys and ensure they are safe and sound. After all, you're the key to unlocking our club's success!
3. Keep the Communication Flowing: Regularly communicate with the HOD team, updating them on any issues that arise during club operations. Your effective communication skills will keep everyone in the loop, making sure nothing falls through the cracks.
4. Be the Fixer: Spot any issues or faults that require a technical fix and report them promptly. Your keen eye will help us maintain top-notch facilities for our members.
5. Warm and Welcoming: Ensure all interactions with our members are warm and friendly. Answer queries, handle feedback like a pro, and create an environment that makes everyone feel at home.
6. Cleanliness Champion: Maintain the highest standards of cleanliness throughout the studios, changerooms, and common areas. A clean and inviting club is essential for creating a positive atmosphere.
7. Inventory Guru: Keep a close eye on our stock and conduct regular counts to ensure everything is in order. From equipment to supplies, you'll ensure we never run out of what we need to keep our club buzzing.
8. Safety First: Create a safe and healthy environment for our members and team members alike. Your commitment to safety will ensure everyone feels secure and can focus on their fitness journey.
9. Surprise and Delight: We believe in going the extra mile, especially when it's unexpected. Find creative ways to give that little bit extra to our members, creating memorable moments that will keep them coming back for more.

Some stuff that will help you get the job:

1. At least two years experience
2. Experience in customer service and answering feedback and complaints
3. Experience in operations and/or safety is a plus point
4. Can do a rotating roster including weekends, early morning and late evening shifts

If this is you, then we’d love to:

1. Give you a challenge
2. Help you grow
3. Provide you with benefits
4. Listen to your new ideas
5. Work hard and play hard together

Love people? Love health and fitness? Love bananas? Love to hear from you.