Duty Manager (Front Office)

30 Bencoolen is a contemporary boutique hotel located in the heart of the arts and cultural district, offering a cool and contemporary ambience in an ideal central location, a short stroll away from City Hall and Orchard Road.

Take a step to be a part of this great team as a Front Office Duty Manager. You will be fully responsible for managing the guest and customer journey and experience whilst ensuring compliance with all policies and brand standards.

You should be a people person who is courteous, service oriented, efficient, and enjoys meeting, serving, and leading a diverse team.

Job Highlights

• 5-day work week
• Career growth opportunities
• Dynamic team

Job Duties & Responsibilities

• To provide general management support to all departments, monitoring guest satisfaction & feedback, ensuring guest safety and security
• Supervise and delegate the daily shift activities of the department
• Train and develop team members to provide excellent customer service. Ensuring all systems and operating equipment are in good working order
• Comply with all policies, procedures and standards of the property
• Conduct shift briefings
• Represents Hotel operations in situation management/SITREP reporting and is expected to make critical decisions to ensure best possible guest experience
• Handle all duties as assigned by the FOM/AFOM
• To provide guests with accurate Hotel and Tourism information
• Attend to all room sales and room reservation queries and requests
• Create and update reservation records in accordance with booking confirmation
• Managing daily payment transactions

Job Requirements

• Minimum 2 years of relevant experience
• Knowledge of handling PMS and payment systems
• Excellent communication and interpersonal skills
• Proactive team player
• Customer oriented & positive working attitude
• Strong analytical problem-solving skills
• Able to start work on short notice or immediately

We thank you for your interest. We regret that only shortlisted candidates will be notified.