Duty Manager

The Pan Pacific Hotel Singapore; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A luxury hotel in Singapore is seeking a dedicated Duty Manager to oversee daily operations and provide exceptional service. The ideal candidate has proven managerial experience in a 5-star environment, strong leadership skills, and a customer-first approach. Join this extraordinary team to deliver top-tier luxury and service to valued guests.

Qualifications

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality environment.
• Strong leadership and communication skills.
• In-depth knowledge of hotel operations.
• Excellent problem-solving abilities with a customer-first mindset.

Responsibilities

• Warmly welcome and assist guests with professionalism.
• Promptly address and resolve guest concerns.
• Oversee daily hotel operations for seamless service delivery.
• Collaborate with departments to maintain quality standards.
• Lead and motivate a diverse team.
• Support staff development through guidance.
• Serve as primary contact during emergencies.
• Enforce safety and security protocols.
• Manage shift operations effectively.

Skills

Leadership skills

Communication skills

Interpersonal skills

Problem-solving abilities

Job description

We are seeking a dedicated and dynamic Duty Manager to join our Front Office team. This is a unique opportunity to play a pivotal role in the daily operations of our hotel, ensuring excellence in service and unforgettable moments for our guests.

Job Duties:

• Warmly welcome and assist guests with professionalism and genuine hospitality.

• Promptly address and resolve guest concerns to ensure satisfaction.

• Oversee daily hotel operations for seamless and efficient service delivery.

• Collaborate with various departments to maintain high-quality standards.

• Lead, motivate, and inspire a diverse team to achieve service excellence.

• Support staff development through guidance and mentorship.

• Serve as the primary contact during emergencies, ensuring swift and appropriate action.

• Enforce safety and security protocols across the property.

• Manage shift operations, ensuring optimal staffing and performance.

Talent Profiles:

• Proven experience in a managerial role within a 5-star hotel or upscale hospitality environment.

• Strong leadership, communication, and interpersonal skills.

• In-depth knowledge of hotel operations and guest service standards.

• Excellent problem-solving abilities with a customer-first mindset.

Join our team and be part of an extraordinary journey to provide the pinnacle of luxury and service to our valued guests.