Duty Manager

PARKROYAL COLLECTION Marina Bay, Singapore; Singapore; On-site; USD 40,000 - 80,000; Full time

Job summary

Join a forward-thinking hotel in Singapore as a key player in enhancing guest experiences and driving financial success. In this dynamic role, you will oversee budget management, mentor team members, and ensure compliance with brand standards. Your leadership will foster a collaborative environment, promoting quality service and employee engagement. You will also engage with guests to build relationships and address their needs, ensuring a memorable stay. This is an exciting opportunity to make a significant impact in a vibrant hospitality setting.

Benefits

Health Insurance

Employee Discounts

Training and Development Programs

Flexible Working Hours

Qualifications

• Experience in budget preparation and financial analysis.
• Strong coaching and mentoring skills for team development.

Responsibilities

• Monitor departmental operating budget and control expenses.
• Drive guest satisfaction and manage service performance.

Skills

Budget Management

Financial Analysis

Coaching and Mentoring

Guest Relations

Team Training

Education

Bachelor's Degree in Hospitality Management

Certification in Financial Management

Tools

Property Management System (PMS)

Microsoft Excel

Job description

Job Description:

• Participate in the preparation of the annual departmental operating budget.

• Monitor budget and control expenses with a focus on increasing productivity.

• Analyse financials to drive revenues, future profitability, and maximum return on investment.

• Assist in the hotel's revenue growth by leveraging on the company's systems & procedures.

• Provide mentoring, coaching and regular feedback to help manage service performance

• Ensure all team members are accurately trained and have the job-related tools and equipment required.

• Promote “one team approach” and quality service through daily communication and coordination and drive employee engagement.

• Develop programs that drive improvements in associate engagement and are aligned with the brand service behaviours.

• Develop, implement and monitor team member succession planning to ensure future bench strength for PARKROYAL COLLECTION brand.

• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance.

• Responsible for team training.

• Respond to guest complaints and ensure corrective action to resolve their issues / concerns.

• Carry out the special needs and requests of guests and repeat visitors.

• Advise team members of deficiencies and instruct on corrective action. Provide retraining as needed.

• Demonstrate Brand behaviours by maintaining compliance with all required brand standards, behaviours, hallmarks and license agreement mandates.

• Drive improvement in guest satisfaction goals. Collaborate with hotel team members to establish and implement services and programs that meet or exceed guest expectations.

• Make time to interact with guests, solicit feedback and build relationships.

• Ensure the ‘one team approach’ by assisting in all Reception tasks when required.

• Accountable for the maintenance of Standard Operating Procedures (SOPs) in accordance with the Service level Standards.

• Assist the IT shared services support in the PMS Maintenance, Configuration and Interface Management.

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with hotel’s or owner’s policies and procedures and regulatory requirements.

• Act responsibly when dealing with hotel revenue.

• Any other duties as assigned by Supervisor