Dormitory Manager

ED1 SERVICES PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A facilities management company in Singapore seeks a Dormitory Manager to oversee daily operations, support residents, and ensure safety compliance. The ideal candidate will have at least 5 years of relevant experience, strong leadership skills, and proficiency in Microsoft Office. Responsibilities include budget management, policy enforcement, and promoting resident engagement. This role offers a dynamic environment focusing on community building and operational excellence.

Qualifications

• Minimum 5 years of relevant working experience in dormitory operations or facilities management.
• Strong command of spoken and written English.
• Familiar with local regulatory requirements, including MOM, FEDA.

Responsibilities

• Supervise and manage overall dormitory operations.
• Provide support and assistance to residents.
• Ensure safety and security of residents.

Skills

Leadership

Conflict resolution

Communication

Organizational skills

Attention to detail

Computer literacy

Education

Degree or Diploma in Facilities Management, Hospitality, Business Administration

Tools

Microsoft Office

Job description

Main responsibilities:

1. Supervision and Oversight: Responsible for the overall supervision and management of the dormitory. This includes overseeing day-to-day operations and ensuring that the facility runs smoothly.
2. Resident Support: Providing support and assistance to residents is a key responsibility. This may involve addressing resident concerns, providing information about dormitory rules and policies, and helping to create a positive living environment.
3. Safety and Security: Ensuring the safety and security of residents is paramount. This includes implementing security measures, responding to emergencies, and working with campus or facility security personnel when necessary.
4. Maintenance and Upkeep: Responsible for coordinating and overseeing maintenance and repair activities within the dormitory. This includes addressing maintenance requests, conducting regular inspections, and ensuring a clean and well-maintained environment.
5. Budget Management: Managing the budget for the dormitory is a critical responsibility. This involves tracking expenses, making budget recommendations, and ensuring that the dormitory operates within budgetary constraints.
6. Enforcement of Policies: Enforcing dormitory rules and policies is essential for maintaining order and ensuring a safe and comfortable living environment - communicating and enforcing these rules effectively.
7. Resident/Client Engagement: Promoting a sense of community and engagement among residents/clients is often part of the role. This may involve organizing social events, educational programs, and activities to foster a sense of belonging.
8. Conflict Resolution: Addressing conflicts and disputes among residents, and helping to mediate and resolve them, is a key responsibility, and may also be involved in disciplinary actions when necessary.
9. Administrative Tasks: Completing various administrative tasks, such as record-keeping, managing resident databases, and handling paperwork related to resident applications and check-in/check-out processes.
10. Report Submission: Ensuring all relevant reports and document submissions are submitted in accurately and in a timely manner.
11. Collaboration: Collaborating with other departments and personnel, such as Government bodies, NGOs, maintenance teams, and vendors to ensure the smooth operation of the dormitory.
12. Emergency Response: Being prepared to respond to emergencies, such as fires, natural disasters, or medical incidents, and coordinating evacuation and response procedures as needed.
13. Individual Development Programme: Dormitory managers are involved in the personal and academic development of their subordinates, providing guidance and resources to support their well-being, upskilling and success.
14. Reporting: Providing regular reports to higher-level administrators or supervisors (Operations Manager/Director) regarding dormitory operations, budget status, and any issues that require attention
15. Compliance: Ensuring that the dormitory complies with all relevant laws, regulations, and codes, as well as any specific policies set by the organization
16. Finding solutions to operational challenges and making improvements
17. Staying informed about changes in regulations that may affect dormitory operations
18. Contributing to the long-term planning and development of the dormitory, including potential expansion or renovation projects
19. Any other tasks or duties as assigned by Operations Manager/Director

Requirements:

• Degree or minimum Diploma in Facilities Management, Hospitality, Business Administration, or a related field
• Minimum 5 years of relevant working experience in dormitory operations, facilities management, or similar roles
• Strong command of spoken and written English
• Good computer literacy and proficient in Microsoft Office applications
• Excellent communication and interpersonal skills
• Strong leadership and conflict resolution capabilities
• Highly organized with strong attention to detail
• Ability to multi-task and perform under pressure in a fast-paced environment
• Familiar with local regulatory requirements, including MOM, FEDA, and other dormitory-related compliance standards
• Certifications (preferred):

1. SIFMA Certified Facilities Management Expert (CFME) Tier 3
2. Certifications in Mechanical & Electrical (M&E), Facility Management, Fire Safety or Workplace Safety and Health

Work Location:

• Changi East