Doorman / Porter (Residences)25074958

The St. Regis Singapore; Singapore; On-site; USD 25,000 - 45,000; Full time

Job summary

An established industry player in luxury hospitality seeks a dedicated Guest Services Associate. In this role, you will create memorable experiences for guests by providing exceptional service, assisting with their needs, and ensuring a welcoming atmosphere. Your responsibilities will include greeting guests, transporting luggage, and communicating property amenities. Join a global team that values diversity and fosters personal growth while delivering exquisite experiences in a luxurious environment.

Qualifications

• No prior related work experience required.
• No supervisory experience required.

Responsibilities

• Greet and escort guests to rooms, providing directions and assistance.
• Maintain professional appearance and customer service standards.

Skills

Customer Service

Communication

Problem Solving

Education

High School Diploma or G.E.D.

Job description

POSITION SUMMARY

Greet and escort guests to rooms. Open doors and assist guests/visitors entering and leaving the property. Inform guests of property amenities, services, hours of operation, and local areas of interest and activities. Identify and explain room features to guests (e.g., use of room key, mini-bar, ice and vending areas, in-room safe, valet laundry services). Transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist guests/visitors in and out of vehicles, including helping with luggage. Provide directions to guests. Arrange transportation (e.g., taxi, shuttle, limousine) and record requests as needed. Communicate parking procedures to guests/visitors.

Follow all company policies and procedures, report accidents, injuries, and unsafe conditions. Maintain awareness of undesirable persons on property. Ensure uniform and personal appearance are clean and professional. Maintain confidentiality of proprietary information. Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests sincerely. Communicate professionally and answer phones appropriately. Develop positive relationships with colleagues. Comply with quality standards. Read and verify information in various formats. Respond promptly, moving as required. Stand, sit, or walk for extended periods. Lift, carry, push, pull objects weighing up to 50 pounds unaided, and over 75 pounds with assistance. Navigate over uneven surfaces, stairs, and ramps. Reach overhead and below knees, including bending and twisting. Perform other duties as assigned.

PREFERRED QUALIFICATIONS

• High school diploma or G.E.D.
• No prior related work experience required.
• No supervisory experience required.
• No license or certification necessary.

At Marriott International, we are committed to equal opportunity employment, valuing diverse backgrounds and fostering an inclusive environment. We do not discriminate based on disability, veteran status, or other protected categories.

About St. Regis Hotels & Resorts: Combining timeless glamour with a forward-thinking spirit, we deliver exquisite experiences across over 50 luxury hotels worldwide. Since the debut of The St. Regis in New York, our brand has been dedicated to providing bespoke and anticipatory service, delivered flawlessly by gracious hosts blending classic sophistication with modern sensibility. Join us and be part of a global team where you can do your best work, find purpose, belong, and grow into the best version of yourself.