Director Service Delivery

Publicis Sapient; Singapore; On-site; USD 120,000 - 180,000; Full time

Job summary

Publicis Sapient is seeking a seasoned Solution Architect to lead complex managed services across application, infrastructure, and cloud landscapes. The role involves driving large-scale digital transformation initiatives, applying expertise in Agile and DevSecOps to shape scalable solutions while collaborating with cross-functional teams.

Benefits

Gender-Neutral Policy

18 paid holidays

Generous parental leave

Flexible work arrangements

Employee Assistance Programs

Qualifications

• 14-23+ years in IT, with 7-10+ years in solution architecture.
• Proven expertise in architecting managed services.
• Deep knowledge of Agile and DevSecOps.

Responsibilities

• Lead architecture for large-scale managed services.
• Drive complex presales engagements and client presentations.
• Apply modern engineering practices to shape solutions.

Skills

Presales experience

Exceptional communication skills

Strategic mindset

Agile methodologies

DevSecOps

Digital transformation

Tools

Dynatrace

AppDynamics

New Relic

ServiceNow

BMC

Job description

Job Description

Publicis Sapient is seeking a seasoned Solution Architect to lead complex managed services pursuits across application, infrastructure, and cloud landscapes. This leadership role demands deep expertise in solutioning, estimation models, and modern engineering practices like Agile and DevSecOps.

Ideal candidates will bring: strong presales experience, exceptional communication skills, and a strategic mindset to drive large-scale digital transformation initiatives.

Your Impact:

1. Lead end-to-end architecture for large-scale, multi-tower managed services across applications, infrastructure, and cloud.
2. Drive complex presales engagements, from RFP analysis and effort estimation to solution design and client presentations.
3. Apply deep expertise in Agile, DevSecOps, and modern engineering practices to shape scalable and resilient solutions.
4. Develop and implement accurate estimation models, including ticket-based, benchmark-driven, and story-based sizing.
5. Collaborate with cross-functional global teams to craft compelling solution proposals and lead client engagements.
6. Leverage knowledge of digital transformation, application modernization, cloud migration, and data/AI to enhance solution value.
7. Champion innovation through automation, observability tools, and GenAI to optimize service delivery and performance.

Qualifications

Your Skills & Experience:

• 14-23+ years of overall IT experience, with 7-10+ years in solution architecture for managed services or large-scale IT transformations.
• Proven expertise in architecting multi-tower managed services, including application support, infrastructure, and cloud operations.
• Strong background in presales, RFP response, estimation models (ticket-based, T-shirt sizing, benchmark-driven), and client-facing solutioning.
• Deep knowledge of Agile, DevOps/DevSecOps methodologies, and engineering excellence practices.
• Familiarity with digital transformation areas: application modernization, cloud migration (AWS/Azure/GCP), data & AI, and ideally commerce platforms like Salesforce.

Tools & Certifications (Preferred):

• Experience with observability and monitoring tools (e.g., Dynatrace, AppDynamics, New Relic), automation, and emerging tech like GenAI.
• Relevant certifications (preferred but not mandatory): Cloud Architect certifications (AWS/Azure/GCP), TOGAF, ITIL.

Additional Information

Set Yourself Apart With:

• GenAI or AI/ML exposure for intelligent automation in managed services.
• Experience with ticket analytics to improve service efficiency.
• Familiarity with ITSM tools like ServiceNow or BMC.
• Hands-on with observability tools such as Dynatrace or AppDynamics.
• Knowledge of FinOps for cloud cost optimization.

Benefits of Working Here:

• Gender-Neutral Policy
• 18 paid holidays throughout the year
• Generous parental leave and new parent transition program
• Flexible work arrangements
• Employee Assistance Programs for wellness and well-being

Hiring Tips:

To succeed, master solution architecture for large-scale managed services, excel in pre-sales activities, and stay updated on AI and observability tools. Strong communication and leadership abilities are essential.

Company Description

Publicis Sapient is a digital transformation partner helping organizations get to their future, both in how they work and serve customers. With a start-up mindset, we fuse strategy, consulting, customer experience, agile engineering, and creativity to deliver value.

Our 20,000+ people across 53 offices worldwide bring expertise in technology, data sciences, consulting, and customer obsession to accelerate our clients' businesses.