Director, Sales Business Intelligence, Reporting & Analytics

ServiceNow; Singapore; On-site; SGD 100,000 - 160,000; Full time

Job summary

A leading company is looking for a dynamic individual to lead global sales operations. This role involves managing special projects, ensuring operational excellence, and driving strategy alignment across teams. The ideal candidate will have over 10 years of experience and be skilled in problem-solving, leadership, and collaboration.

Qualifications

• 10+ years relevant work experience in operational roles.
• Experience in project and budget management.
• Ability to drive collaboration and resolve conflict.

Responsibilities

• Lead operational aspects of global sales function.
• Drive consistency across GEO Reporting teams.
• Collaborate with leadership to develop annual objectives.

Skills

Leadership

Cross-functional collaboration

Problem-solving

AI integration

Job description

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

What you get to do in this role:

This APAC centric and Global role will lead, organize, and managebusinessoperations for theglobalSalesfunction, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions andbusiness teams.TheglobalSalesfunction interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

• Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities
• Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability
• Work directly withglobalsalesleadership and sales operations leadershipto drive special projects, forecast read outs, organizational development, and strategy.Track KPIs and work with leadership team to ensure successful outcomes
• Work closely withthe broader sales leadership teamand other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed
• Ensure best practice implementation and operational excellence across entire function
• Drive consistent communications ofpriorities, activities, and results toteam and relevantcompanystakeholders. Support presentation and reporting needs forthe Salesfunction
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterlyaccomplishments
• Help support and lead purpose and culture of team and company

Qualifications

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+yearsrelevantwork experience; prior experiencein operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurialmindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamicglobalenvironment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [e-mail] for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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