Director, Sales Business Intelligence, Reporting & Analytics

SERVICENOW PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

A leading global technology company is seeking a seasoned operations leader to manage and optimize the business operations for their worldwide Sales function. This role encompasses overseeing the Global Forecast Operational Cadence, managing special projects, and ensuring alignment of strategies across teams. The ideal candidate will have over a decade of experience in operational roles, excel at people management, and possess a strong ability to foster collaboration in a fast-paced, dynamic environment.

Qualifications

• 10+ years of relevant work experience, particularly in operational roles.
• Experience integrating AI into work processes.
• Strong people management and team building skills.

Responsibilities

• Lead operational aspects of the Global Forecast Operational Cadence.
• Drive consistency across GEO Reporting teams.
• Collaborate with sales leadership to achieve organizational goals.

Skills

Leadership

Collaboration

Problem-Solving

Communication

Job description

What you get to do in this role:

This APAC centric and Global role will lead, organize, and manage business operations for the global Sales function, including handling executive-level special projects and working collaboratively and cross-functionally with other global functions and business teams. The global Sales function interacts with virtually every aspect of the company, with some members embedded within other teams. This is a highly matrixed organization operating in a dynamic, high-growth global business environment.

• Lead and drive operational aspects of the Global Forecast Operational Cadence, including weekly forecast emails, analysis, operational dashboards, monitoring and measurement of communications activities
• Drive consistency across the GEO Reporting teams, with a focus on scale, analysis and usability
• Work directly with global sales leadership and sales operations leadership to drive special projects, forecast read outs, organizational development, and strategy. Track KPIs and work with leadership team to ensure successful outcomes
• Work closely with the broader sales leadership team and other company executives to ensure alignment of strategies, objective and activities; manage special projects and events as needed
• Ensure best practice implementation and operational excellence across entire function
• Drive consistent communications of priorities, activities, and results to team and relevant company stakeholders. Support presentation and reporting needs for the Sales function
• Collaborate with the leadership team to develop the annual objectives and coordinate organization-wide goals. Report quarterly accomplishments
• Help support and lead purpose and culture of team and company

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 10+ years relevant work experience; prior experience in operational roles, including project and budget management; demonstrated track record delivering business and organizational outcomes
• Superb leadership and influencing skills; ability to work collaboratively and cross-functionally
• Excellent people management skills and experience; ability to build strong, diverse, high performing teams
• Ability to motivate others, drive collaboration, teaming & resolve conflict between diverse stakeholder groups
• Passion for and demonstrated success understanding and fulfilling internal or external customer needs; problem-solver, entrepreneurial mindset
• Sharp business judgment, ability to see "big picture" and to prioritize
• Executive presence, strong verbal and written communication
• Ability to manage change and ambiguity with an action-orientation/drive – must thrive in a dynamic global environment
• High energy, strong work ethic, disciplined execution skills, willingness to do whatever it takes to deliver results