Director, Risk Management

MasterCard; Singapore; On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Director for Asia Pacific Customer Risk Management. This strategic role involves leading a team to manage customer risk, collaborating with various departments to design innovative solutions, and engaging with regulators. The position offers significant career growth opportunities within a dynamic environment. Ideal candidates will possess a postgraduate degree, extensive experience in credit risk assessment, and strong negotiation skills. Join a forward-thinking company that empowers its employees and fosters a culture of innovation and excellence.

Qualifications

• Postgraduate degree in business or related field is essential.
• Experience in credit risk assessment and financial analysis is crucial.

Responsibilities

• Lead customer risk management for Asia Pacific, collaborating with sales and product teams.
• Perform customer credit risk analysis and manage global risk exposure.

Skills

Credit Risk Assessment

Financial Analysis

Negotiation Skills

Problem-Solving

Communication Skills

Education

Postgraduate Degree in Business

Tools

Excel

PowerPoint

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Risk Management Overview

We are currently looking for a Director, Asia Pacific Customer Risk Management based in Singapore, reporting to the Regional Treasurer – Asia Pacific.

Leading a team of risk managers across Asia Pacific, the role primarily manages Mastercard’s Customer Risk Management (CRM) function for the region. It involves partnering with Corporate Treasury and Settlement Operations to expand Mastercard’s settlement footprint and working closely with the Regulatory Affairs team to engage with central banks and regulators.

Mastercard has approximately $47B in credit exposure to financial institutions and other counterparties worldwide, making the CRM role strategic and vital. This offers significant opportunities for career growth within Mastercard.

Role Responsibilities

• Act as the regional point of contact for all CRM-related matters.
• Collaborate with sales and product teams to design innovative customer solutions.
• Develop and manage protection agreements; lead collateral discussions.
• Perform and present customer credit risk analysis for senior management approval.
• Ensure 24x7 global risk exposure monitoring and lead decision-making to manage growth in exposure.
• Manage impacts of customer failures, including portfolio transfers and license terminations.
• Coordinate new customer onboarding processes.
• Analyze and report on the region’s customer exposure.

The role also includes acting as a Treasury representative for settlement topics and regulatory requests, such as:

• Prioritizing regional settlement initiatives.
• Negotiating contracts to expand Mastercard’s settlement footprint.
• Engaging with regulators and responding to inquiries.

Candidate Profile

• Postgraduate degree in business or related field.
• Experience in credit risk assessment, financial analysis, and banking sector knowledge, especially within the Asia Pacific payments landscape.
• Risk-aware mindset with innovative problem-solving skills.
• Ability to coordinate remotely with local risk managers.
• Excellent English communication skills.
• Strong negotiation and influencing abilities, including with senior management.
• Proficiency in Excel and PowerPoint.
• Crisis management skills with the ability to lead under uncertainty.
• Positive attitude, strong work ethic, and a good sense of humor.

Corporate Security Responsibility

All activities involving Mastercard assets, information, and networks carry inherent risks, and all employees must:

• Follow Mastercard’s security policies.
• Maintain confidentiality and integrity of accessed information.
• Report security violations or breaches.
• Complete mandatory security trainings.