Director, Retail Analytics

Area of interest: Private Banking & Wealth Management

• The role would be suited to a candidate with proven experience in extracting enterprise level data to deliver deep data driven actionable insights on time for both batch and real-time use cases, including sales & marketing offers, product analytics across all retail & wealth products, customer analysis including to drive business KPI's
  • Customer Acquisition/X-sell/Engagement
  • Customer Behavioural modelling
  • Customer and product profitability
  • Campaign performance measurement and optimization
• Proven track record with one or more analytics technology stacks as well as familiarity with a broad range of solutions for data ingestion, data transformation, data visualization and advanced analytics (AI/ML).

Key Responsibilities

• Be the internal consultant to business for strategic decisioning requiring data analytics by participating in various forums / squads for exchange of ideas / business priorities / presenting self-initiated product deep dives in these discussions.
• Manage adhoc management analytics-related requests and delivery of the same within the required timelines.
• Perform deep dive data analytics using AI/ML techniques to drive business effectiveness and overall financial performance KPI’s.

Skills and Experience

Our Ideal Candidate

• Minimum 10+ years working experience in Data, Analytics and CRM in the financial/banking sector.
• Good presentation and data storytelling skills.
• Good problem solving, organizing, time management as well as interpersonal and communication skills.
• Experience working in a team-oriented, collaborative environment.
• Logical and efficient, with keen attention to detail.
• Highly self-motivated and directed.
• Ability to effectively prioritize and execute tasks while under pressure.
• High level of energy and enthusiasm.
• Excellent relationship building and senior stakeholder management skills.
• Able to operate effectively in a complex matrix driven environment.
• Able to influence, engage and lead in a positive, inspiring manner.
• Excellent understanding of the organization's goals and objectives.

Role Specific Technical Competencies

• Strong experience in process and analysis of large amounts of data by using SQL, SAS, Python.
• Data Management & Storage: Teradata DWH, Hadoop Enterprise Data Platform (Cloudera).
• Data Visualization: MicroStrategy (MSTR) preferred, Tableau, Microsoft PowerBI.
• Statistical/Data Science Tools: Dataiku, Python, Databricks, Jupyter Notebook.
• Digital Analytics: Adobe Analytics and exposure to MarTech Digital tools like Pega CDH platform, Adobe Campaign Manager (ACM), Adobe Experience Platform (AEM) and Adobe Real Time CDP Platform.

Qualifications

• University Degree or equivalent, preferably in computer science, engineering or analytical discipline, e.g. mathematics, statistics, IT, economics, finance, accounting.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do.
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well.
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term.

What we offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Recruitment Assessments

Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.