Director, Professional Services, APAC

LexisNexis Risk Solutions; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a Director of Professional Services to lead their APAC team in delivering high-quality consulting services for Financial Crime and Compliance solutions. This pivotal role involves overseeing project delivery, managing a talented team, and ensuring client satisfaction. The successful candidate will have a proven track record in software implementation and strong leadership skills. Join a forward-thinking company that values diversity and inclusion, where you can make a significant impact in a dynamic and collaborative environment. If you are passionate about delivering exceptional service and leading a team to success, this opportunity is perfect for you.

Qualifications

• 10+ years in managing complex software implementation projects.
• Strong leadership and communication skills are essential.

Responsibilities

• Oversee delivery of billable services in Financial Crime and Compliance.
• Manage team development, performance, and client relationships.

Skills

Project Management

Stakeholder Management

Communication Skills

Analytical Skills

Problem Solving

Team Leadership

Customer Service Focus

Education

Bachelor of Science

Tools

Enterprise Software Technologies

Relational Databases

Web-Application Middleware

Job description

Director, Professional Services, APAC

Director, Professional Services, APAC

Apply locations: Singapore - Risk Winsland House

Time type: Full time

Posted on: Posted 2 Days Ago

Job requisition ID: R92649

About the Team

LexisNexis Risk Solutions is looking for an experienced technical consulting leader in the Financial Crime and Compliance technology space to lead a team of implementation consultants and team managers.

About the Role

The Professional Services Director is responsible for the oversight and successful on-time delivery of all billable services worldwide in support of LexisNexis Risk Solutions’ Financial Crime and Compliance suite of applications. The role supports the Vice President of International Professional Services and works closely with other members of the Professional Services management team, as well as LexisNexis Risk’s sales leaders, customer engagement managers, the project management office, partner management team, regional pre-sales teams and technical support teams. In addition to ensuring quality and timely services delivery, this role is responsible for the recruitment, supervision and development of a team of consultants and team managers skilled in LexisNexis Risk products, related technologies, industry best practices, consulting, and project management techniques. The Director, Professional Services is responsible for ensuring the Delivery team has well-defined roles, meaningful performance management and feedback, professional development, training, mentorship, and an opportunity to develop professional relationships with their peers and management.

Responsibilities

• Ensure regional projects are delivered on time and with high customer satisfaction in order to de-risk software license revenue recognition in support of the regional sales pipeline.
• Achieve agreed billable utilization targets to ensure efficient use of resources, while managing appropriate regional activities, travel, project preparation, vacation, training etc. Provide meaningful and insightful measurement data regarding the effectiveness and efficiency of the delivery practice.
• Oversee LexisNexis Risk Solutions’ regional Professional Services teams, assuming responsibility for all hiring, development, retention, utilization and management of that team.
• Provide support and guidance to team regarding technical, delivery, and operational issues and help them work through both internal and external escalations.
• Oversee personal development plans for all consulting and team management resources within the regional professional services organization.
• Work with the Project Management office to efficiently resource engagements, mitigate risk, and manage delivery timelines.
• Work with the regional client engagement teams in developing and maintaining strong relationships with senior financial crime and compliance operations and IT personnel of key regional customers.
• Align with key sales leaders and regional pre-sales teams to gauge market needs and anticipate demand – volume, technology, geography, and capacity planning.
• Work closely with the Project Management office, pre-sales teams and the sales team to establish a repeatable, scalable pre‐sales to implementation delivery to technical support handover process.
• Participate in the scoping, construction, review and approval of project proposals (scope, level of effort estimates, and schedules) and Statements of Work.
• Participate as a senior member of the Professional Services Management Team. Contribute to the development of strategic goals, enablement programs, and positioning.
• Maintain and project a solid understanding of all LexisNexis Risk Solutions’ Financial Crime and Compliance product lines.
• Partnering with product engineering and product management on Professional Services involvement in product testing beta programs for select customers.

Requirements

• Experience owning and delivering against commercial objectives such as services bookings, utilization, license revenue in an enterprise software organization.
• 10+ years in successfully managing and working in highly complex software implementation projects.
• Leads by example. Strong work ethic, teamwork skills and ability to be self-directed and resourceful.
• Excellent written, oral communication and presentation skills along with strong interpersonal skills and relationship building.
• Track record of strong internal and external stakeholder management and negotiation with a keen focus on finding win/win solutions.
• Customer service focus & commitment to quality, responsibility, & high work standards.
• Strong self-starter with organizational skills, multi-tasker and ability to prioritize well in a fast-paced, dynamic work environment.
• Analytical and creative problem solving skills, questioning and feedback skills.
• Enjoys being the “Coach”. Help team members achieve and exceed their goals.
• You are a fast learner and you enjoy learning new concepts and technology and determining how to best implement.
• Effectively gives/receives feedback; demonstrated ability to establish/meet deadlines.
• Technical familiarity with enterprise software technologies such as relational databases and web-application middleware.

Education/Experience:

• 5+ years’ software implementation experience preferred.
• 5+ years’ experience with leading a direct team.
• Solid knowledge of the financial crime and compliance industry is preferred.
• Experience working with banks and financial services a plus.
• Bachelors of Science or equivalent.
• Working proficiency in more than one language preferred.

At LexisNexis Risk Solutions, having diverse employees with different perspectives is key to creating innovative new products for our global customers. We have 30 diversity employee networks globally and prioritize inclusive leadership and equitable processes as part of our culture. Our aim is for every employee to be the best version of themselves. We would actively welcome applications from candidates of diverse backgrounds and underrepresented groups.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know.