Director, Professional Services

About the Company

Ivalua is a leading provider of cloud based Spend Management solutions globally. Our innovative Source-to-Pay platform empowers procurement leaders to automate and optimize the entire procurement process—sourcing, contracting, requisitioning, purchasing, receiving, and paying—while also fostering strong collaboration with suppliers. We have an established presence worldwide, serving leading companies across diverse industries, and are recognized by analysts (Gartner, Forrester, SpendMatters) as an industry leader.

Opportunity Statement:

As part of the Professional Services management team, you are in charge of overseeing the implementation of Ivalua’s solution for a portfolio of major projects. In this role you will work with implementation specialists, implementation leads and engineers. This is an opportunity to start the practice in Singapore and build a team of 4-8 team members. You are accountable for the successful project execution, the customer satisfaction and the partner support. You are also contributing to the implementation of the project by bringing your functional and technical expertise. This role requires travel mainly in the SEA, ANZ and occasionally to other countries.

Responsibilities:

1. Guarantee successful project execution
2. Manage customer executive relationship
3. Manage risks and escalations
4. Secure ARR and gross margin on services
5. Provide necessary support to partners and enforce project governance for partner prime projects
6. Support the team operationally by providing best practices on business and on Ivalua's solution
7. Define and enforce operational processes
8. Empower and grow the team
9. Contracting, staffing and billing

Skills You Need to Succeed:

1. 10+ years’ experience in software development related management
2. Procurement experience
3. Client oriented, problem solver
4. Ability to work under pressure
5. Strong communication skills
6. People management and leadership
7. Ability to work within a multicultural environment

Desirable Skills:

PMP certification or equivalent is a plus

Preferred Education:

• BS/BA degree in Procurement, Computer science, or a closely related field or foreign equivalent