Director, People Operations

Coda; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Coda, headquarted in Singapore, seeks a Director of People Operations to lead our global team and scale core HR operations including payroll, compliance, mobility, onboarding and offboarding with speed and reliability. Reporting to the SVP of People, you’ll support 600+ employees across 20+ countries, design scalable processes, advise senior leaders on risks, and drive SLA/CSAT driven service models.

A track record of 8+ years leading distributed teams and experience with cross-border HR is

Qualifications

• 8+ years of people operations leadership in a distributed setup.
• Experience scaling operations for 500–1,000+ employees, with M&A exposure preferred.
• Ability to navigate diverse laws across APAC/EMEA and drive compliant processes.
• Strong track record building SLA- and CSAT-driven service models.
• Excellent cross-functional collaboration and stakeholder management.

Responsibilities

• Lead and scale a global people operations team across payroll, compliance, mobility, and onboarding/offboarding.
• Define and meet SLAs for people ops requests, drive high CSAT, improve employee experience.
• Design scalable processes and operating models to grow with the business.
• Advise senior leaders on risks and process improvements; ensure audit readiness.
• Partner with HR centers of excellence and support M&A integrations.

Skills

Leadership

People operations

HRIS

Payroll

Compliance

Employee mobility

Visas

CSAT

SLAs

Cross-functional

Stakeholder management

Tools

Rippling

Jira

Google Workspace

Slack

Job description

Why Coda

Coda is a global growth engine for commerce, connecting people, digital products, and payments through trusted monetization and distribution solutions.

With 600+ people from 57 nationalities across 23 locations, we’re a truly global team headquartered in Singapore, with offices in Amsterdam, Dubai, Bristol, Shanghai, Eindhoven, and across Southeast Asia.

We power global commerce through a dual model. Our B2B solutions, Codapay, Coda Webstore, Coda Links, Coda Distribution, and Giftcloud enable publishers and brands to monetize and distribute digital content globally. On the consumer side, we operate a portfolio of trusted storefronts including Codashop, Recharge.com, Startselect.com, and mobiletopup.co.uk, that give customers secure and easy access to game top-ups, digital credits, vouchers, gift cards and prepaid products in over 70 markets.

Our culture is built on respect, ownership, and collaboration. We move fast, support each other, and celebrate wins together.

If you’re looking to grow your career and make a real impact in a global team, Coda is the place for you.

The Opportunity

We’re looking for a Director of People Operations to lead and evolve Coda’s global people operations team. This role owns the backbone of operational excellence across the entire employee lifecycle from payroll and compliance to mobility, systems, offboarding, and onboarding - with a relentless focus on making every interaction with the people team quick, reliable, and seamless.

Reporting to the SVP of People, you’ll lead a global team supporting a workforce of 600+ employees across 20+ countries, while partnering closely with internal stakeholders. This is a high-impact leadership role for someone who can roll up their sleeves, think strategically, and build for scale.

What you’ll do

• Lead, mentor, and scale a global people operations team that looks after:
• HRIS administration and optimization (Rippling)
• Payroll operations and vendor management
• Employment compliance
• Employee mobility, visas, and immigration processes
• Day-to-day people operations and employee support (Jira)
• Own the operations that power the employee experience across the lifecycle - define and meet SLAs for people ops requests, drive high CSAT, and optimize the employee journey from onboarding to offboarding
• Design scalable processes, policies, and operating models that can grow with the business
• Act as a trusted advisor to senior leaders on people operations risks, tradeoffs, process improvements, and best practices
• Ensure strong controls, documentation, and audit readiness across payroll, compliance, and employee data
• Partner with leaders in other people-related areas as needed - e.g., employee relations, total rewards, talent development
• Play a key role in M&A integration, including due diligence, employee data migration, payroll and compliance alignment, and change management

What you’ll bring

• 8+ years of people operations experience, with a strong leadership track record of managing and developing distributed teams
• Proven experience scaling people operations in a globally dispersed, mid-sized company (500–1,000 employees), preferably with some M&A experience
• Proven ability to navigate and manage diverse employment laws, cultural nuances, and HR best practices across APAC and EMEA
• Strong track record of building SLA- and CSAT-driven service models, with a mindset of operational excellence and employee satisfaction
• Demonstrated success in influencing and driving action in a highly cross-functional environment, bridging cultures and teams across time zones
• Strong strategic thinking skills paired with a roll-up-your-sleeves mindset
• Excellent communication and collaboration skills
• Tech savvy, with experience using AI, Google Workspace, Slack, and a breadth of HRIS platforms (experience with Rippling is nice to have)

We are proud to be an equal opportunity employer, embracing the unique qualities of every individual, regardless of gender, race, age, religion, disability, or other local protected classes. Our goal is to foster an inclusive environment where everyone feels welcome and valued.

Due to the large number of exceptional applications we receive, we can only reach out to shortlisted candidates. If you don't hear from us, rest assured there may be another opportunity at Coda that aligns better with your unique abilities. Remember to check our Careers Page for more exciting job openings!