Director Operations

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Employment Status: Regular
Time Type: Full time

BUILDING A WORLD CLASS TEAM STARTS WITH YOU

At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.

Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from everyday household items to leading edge technology - to meet exacting requirements for safety, performance and environmental impact.

Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.

Job Summary

• Participates in the overall CSA Group budget development process and both long and short-term departmental strategies for the assigned area, in conjunction with, and subject to, approval by the RVP / EVP.
• Translates business unit goals into department goals and allocates resources to various programs and initiatives in support of the business strategies.
• Will lead and manage the operations, achieving agreed to financial objectives and ensuring the efficient delivery of certification and testing services within the assigned area. Develops and implements strategies to improve the efficiency and effectiveness of the service delivery provided by CSA or by partners/agents to our customers.
• Assesses the overall market performance against established business goals and objectives, determines human resource requirements, and monitors performance and productivity. Ensures that schedules are maintained; certification delivery deadlines are not missed; quality and safety requirements are achieved.
• Determines and initiates corrective actions required to improve service delivery and/or correct any deficiencies in meeting deadlines and financial targets. Advises RVP / EVP of relevant issues or concerns as deemed appropriate.
• Cooperates with Corporate HR, Finance and Marketing and acts as a liaison to other offices. Member of CSA Management Team.
• Builds and maintains solid relationships with all customers (internal and external).
• Ensures that all services delivered by partners/agents result in a high level of customer satisfaction. Discusses and investigates customer concerns. Responds to formal customer complaints concerning certification activities or individual certifiers within the assigned area. Resolves problems with customers and the affected partner/agent in accordance with divisional procedures and policies.
• Identifies and develops new business opportunities and relationships. Seeks opportunities to promote CSA services and products in the area. Makes sales calls and performs sales and technical presentations to customers.
• Collaborates with partners/agents to develop the customer base within defined areas. Attends or organizes seminars/trade shows in cooperation with these partners/agents.
• Provides direction and leadership to direct reports. Hires and trains staff. Communicates the strategic vision to employees. Establishes employee priorities and assignments.
• Drives team member engagement and development, creates and maintains a safety culture.
• Provides input into the development of departmental policies and procedures. Communicates any newly developed or modified policies and procedures to appropriate employees.
• Endorses and promotes the integrity of the occupational health and safety program. Demonstrates a commitment to training employees on safe work practices.
• Plans and leads the implementation of special departmental projects as indicated by the RVP / EVP.

CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued.

Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Public Safety