Director Of Spa and Wellness

Mandarin Oriental Hotel Group Limited; Singapore; On-site; SGD 75,000 - 100,000; Full time

Job summary

A luxury hotel chain in Singapore is seeking a Director of Spa & Wellness to oversee operations including Spa and Fitness. Candidates should have at least two years of relevant experience in a luxury hotel, strong leadership and customer service skills, along with knowledge of spa treatments. The role includes staffing, budgeting, and driving high service standards.

Benefits

Unique learning and development programs

MOstay program for complimentary stays

Health benefits and wellness programs

Retirement plans based on service length

Qualifications

• At least two years of experience in a similar position in an international luxury hotel.
• Experienced in creating spa treatment protocols and menus.
• Possess knowledge of various massage, body, and skincare products.

Responsibilities

• Lead daily operations of Spa, Fitness, Pool, and wellness activities.
• Recruit, train, and develop staff to high service levels.
• Establish annual budget and marketing strategies for Spa.

Skills

Customer service skills

Leadership skills

Interpersonal skills

Spa industry knowledge

Team player

Job description

Director of Spa & Wellness

Mandarin Oriental, Singapore is looking for a Director of Spa & Wellness to join our Spa & Wellness team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Singapore is a sanctuary of luxury and sophistication overlooking the iconic Marina Bay.

About the job

Based at the Mandarin Oriental, Singapore within the Spa & Wellness Department, the Director of Spa & Wellness is responsible for the overall responsible for providing leadership, support, direction, management, and supervision of the daily operations of Spa, Fitness, Pool, and all other health and wellness-related activities of Mandarin Oriental, Singapore. The Director of Spa & Wellness reports to the Hotel Manager.

As a Director of Spa & Wellness, you will be responsible for the following duties:

• Maintain the highest standards of treatment, service, satisfaction, and attention to details in accordance to established MOHG policies and standard operating procedures.
• Recruit, on-board, train, develop, and motivate all colleagues to the required skills and service levels.
• Establish the annual budget for the Spa and Wellness department and develop marketing strategies to achieve financial targets established.
• Review schedules of therapists regularly and monitor treatment rooms utilization to maximize yield and operate at peak efficiency and productivity.
• Design and set achievable goals and incentive programme (treatment and retail) for spa colleagues.
• Regularly conduct market research and studies to understand market trends.
• Responsible for inventory purchase and control for products, equipment, and supplies.
• Conduct daily walkthroughs and ensure maintenance and housekeeping of all facilities and areas.

As a Director of Spa & Wellness, we expect from you:

• At least two (2) years of related working experiencein a similar positionin an international luxury hotel chain
• Experienced in creating spa treatment protocols and menus
• Possess knowledge and experience with different types of massage, body and skincare, and retail products
• Excellent customer service skills
• Strong leadership skills
• Good interpersonal and communication skills
• Good team player
• Strong knowledge of the Spa industry

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

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