Director of Spa

ACI HR Solutions Ltd; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading 5-star international hotel in Singapore is seeking a Spa Director to lead spa operations, ensuring guest satisfaction and financial success. This role involves overseeing daily activities, maximizing bookings, and fostering a positive team environment, while aligning with the hotel's luxury standards. The ideal candidate should have strong leadership skills, financial acumen, and a passion for guest experience.

Qualifications

• Proven experience in spa or hospitality management.
• Strong leadership and team development skills.
• Ability to meet financial and customer satisfaction goals.

Responsibilities

• Oversee daily spa operations and teams.
• Drive revenue and implement marketing strategies.
• Manage budget and control costs.

Skills

Leadership

Customer Service

Financial Management

Marketing

Education

Degree in Hospitality Management or related field

Job description

The Company

Our client is a leading 5-star international hotel in Singapore synonymous for luxury and the well-being of guests.

The Job

The position is responsible for the establishment and execution of clear short term and long-term goals to ensure the Spa is recognized as one of the finest resort Spas. These goals must ensure Colleague satisfaction, Guest satisfaction, financial success, health and safety and environmental stewardship. The Spa Director is responsible for the daily leadership of the Spa operations, ensuring all productivity and expense controls are followed as well as ensuring that all revenue opportunities are in keeping with positioning.

OVERSEE AND MONITOR DAILY SPA OPERATIONS

• Lead Spa team to maximize treatment bookings and yield management

• Facility walk-through to ensure that standards are met

• Ensure adherence of department and facility policies

• Establish professional business relationship with all vendors and increase Spa product inventories

PROVIDE SPA / FITNESS EXPERIENCE THAT EXCEEDS GUESTS’ EXPECTIONS

• Lead the team on a by personalizing the guest experience at the Spa

DRIVE SPA REVENUE AND COST CONTROL

• Direct operations of facility, including short and long range strategic planning so that Spa operates cost effectively and efficiently

• Lead in implementation of 12-month marketing plan

• Identify new business and marketing opportunities

• Assist in the implementation of 12-month public relations program (calendar of events, media etc.)

• Work efficiently with Marketing Communications in all aspects of Spa/hotel promotion as required

• Promote and sell customized Spa programs to conference groups as required

• Meet with group meeting planners to sell Spa facility and programs as required

• Fiscal budgeting and analysis, including the preparation of annual budgets for the departments within the facility

• Approve payroll hours and hotel administered service charges / gratuity reports

• Review / approve purchase requisitions

• Prepare operations and capital improvement budget preparation

• Review expenditures to ensure that they are kept within operating budgets

• Review / approve all invoices before payment

• Review remuneration of salaried colleagues and independent contractors

• Control the cost of goods purchased, services supplied and labour necessary to the sales and production of our products and services

MANAGEMENT AND LEADERSHIP OF THE SPA TEAM

• Recruit, train, develop and motivate members of the Spa team

• Ensure the establishment and execution of all departmental goals

• Ensure all safety practices of the spa are adhered to by entire Spa team

• Conduct discussions /performance reviews with Spa team

INVOLVEMENT AS A MEMBER OF THE HOTEL LEADERSHIP TEAM

• Act as a spokesperson for the Spa and the Brand

• Facilitate the needs/requirements of other departments with Spa: Engineering, Security, Finance, F&B, T&C, Sales & Marketing, Laundry & Property Maintenance

• Provide a level of Safety & Security for all guests/members

• Develop own knowledge and skills to grow as a business partner and leader

Agency License No.13S6788a : R1544444