Director of Operations - Hospitality - Angola

Michael Page International (UAE); Singapore; On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player in the hospitality sector is seeking a dynamic leader to oversee operations across various departments. This role involves direct supervision of managers, ensuring service standards are met, and developing strategies to enhance customer satisfaction. The ideal candidate will have extensive experience in hotel management, showcasing strong leadership and problem-solving skills, along with fluency in both Portuguese and English. Join a forward-thinking company that values excellence and offers a competitive package for the right candidate.

Qualifications

• At least 10 years of experience in the hospitality industry.
• 3+ years in a hotel leadership position required.

Responsibilities

• Supervise operational department managers and ensure compliance with standards.
• Manage employee recruitment, training, and development.

Skills

Fluency in Portuguese

Fluency in English

Leadership Skills

Problem Solving

Education

Degree in Management

Degree in Hotel Management

Job description

• International Hotel Group
• Mandatory fluency in Portuguese as well as in English

About Our Client

Our client is an international hotel group.

Job Description

• Directly supervises the Managers of the operational departments, complying with all Group Policies and internal standards.
• Responsibilities include employee recruitment and selection, employee integration, on-the-job training, career management, complaints management and problem solving.
• Ensures that the various Managers correctly develop the employees in their teams, taking into account each of the functions.
• Replaces the General Manager when needed.
• Ensures that service standards are met and makes suggestions for improvement to the General Manager.
• Ensures the efficient management of the various departments, particularly with regard to compliance with the budget and the achievement of objectives.
• Analyses the P&L in detail on a monthly basis and reports to the General Manager.
• Creates up-selling strategies, together with the operational departments, in order to leverage sales.
• Closely monitors the customer and anticipates their needs.
• Ensures that the group's regulations and standards are applied and complied with.

The Successful Applicant

Holder of a Degree in Management or Hotel Management, you have at least 10 years of experience in the hospitality industry with at least 3 years of experience in a hotel leadership position.
An expatriation experience is requested, preferably in Africa.
Fluency in Portuguese as well as in English is mandatory.

What's on Offer

Our client offers a competitive package.