Director of Operations

CROWNE PLAZA CHANGI AIRPORT; Singapore; On-site; SGD 90,000 - 120,000; Full time

Job summary

A leading hotel chain in Singapore is seeking a Director of Operations to provide leadership and optimize hotel performance, ensuring excellent guest experiences. Key responsibilities include managing staff, developing financial strategies, and enhancing service quality. Candidates should have a Bachelor’s degree and significant management experience. Competitive salary and comprehensive benefits offered.

Benefits

Competitive salary

Room discounts

Comprehensive training programs

Qualifications

• Minimum three years of general management experience in high-level operations.
• Strong financial management skills.
• Excellent communication and team management abilities.

Responsibilities

• Manage daily operations and staffing.
• Develop team performance and feedback systems.
• Oversee financial plans and control costs.
• Establish guest satisfaction guidelines.

Skills

Leadership

Financial acumen

Problem-solving

Communication

Interpersonal abilities

Education

Bachelor's degree in Hotel Administration or Business Administration

Job description

Make your next career step a giant leap. We’re searching for a Director of Operations to step-up and provide key leadership direction to maximise financial returns, drive people development and empower our team to create memorable guest experiences.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

People

• Manage everyday activities, plan and assign work ensuring you always have the right staffing numbers
• Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
• Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently
• Recommend or initiate any HR elated actions where needed
• Drive a great working environment for teams to thrive – connect departments to create sense of one team
• Oversee the day-to-day operations and assignments of the hotel staff; assist the General Manager in the development and communication of departmental strategies and goals. Communicate and enforce policies and procedures
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management

Financial

• Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel. Provide regular direction and manage hotel operations for all departments.
• Monitor and report variances against budget and control labour costs and other expenses.
• Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty
• Foster positive owner relationships if applicable and assist in providing ongoing information and status reports

Guest Experience

• Establish and implement appropriate service recovery guidelines in order to ensure complete guest satisfaction. Respond to guest complaints or concerns in a prompt and professional manner
• Review guest feedback and implement strategies for continuous improvement
• Communicate to appropriate departments all pertinent information requirements and special needs for arriving VIP’s, large groups, and other key guests
• Lead marketing efforts to up sell guests on hotel services, offerings, and amenities

Responsible Business

• Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel’s or owner’s policies and procedures and regulatory requirements. Maintain relations with outside contacts
• Comply with federal, state and local laws regarding health, safety and alcohol services
• Maintain a focus and commitment to operating a “green” hotel

What we need from you

• Bachelor’s degree, higher education qualification or equivalent in Hotel Administration / Business Administration
• Three years’ general management experience in a high-level operations role or prior general manager experience or an equivalent combination of education and experience
• Strong financial, leadership, and problem-solving skills
• Excellent communication and interpersonal abilities.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.