Director, Merchant Operations (Greater China)

OKX; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading crypto exchange is seeking an experienced operations manager to drive C2C/P2P business growth in Singapore. The ideal candidate will have strong industry experience, be fluent in Mandarin and English, and possess excellent strategic planning and analytical skills. This role offers a competitive compensation package and benefits that encourage professional growth and wellness.

Benefits

Competitive total compensation package

L&D programs and education subsidy

Team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes

Qualifications

• Minimum 7 years of relevant experience in operations.
• Fluency in English and Mandarin for client interactions.
• Strong background in FinTech, blockchain, or cryptocurrency preferred.

Responsibilities

• Develop operational strategies for C2C/P2P market growth.
• Build and maintain merchant quality management systems.
• Analyze P2P market trends for strategic reporting.

Skills

Interpersonal Skills

Logical Thinking

Strategic Planning

Problem Analysis

Cross-functional Coordination

Job description

OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa.

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.

What You’ll Be Doing

• Develop and execute operational strategies to drive C2C/P2P business growth, with the goal of becoming the market leader in share and transaction volume.
• Build a comprehensive merchant quality management system, implement a tiered and refined operational model tailored to different merchant profiles.
• Design and maintain monitoring mechanisms to detect fraudulent merchant patterns and continuously enhance the business risk control framework.
• Collaborate with product and risk teams to drive system-level upgrades that balance growth and risk control.
• Closely engage with merchants to uncover pain points and operational needs; work cross-functionally with product teams to prioritize and launch merchant-centric features that improve usability and user experience.
• Maintain a strong data-driven mindset with keen industry awareness; continuously analyze P2P market trends and generate strategic reports and insights to guide product and business direction.

What We Look For In You

• Minimum 7 years of relevant experience.
• Proficiency in English as a working language, and fluency in Mandarin, as the role will be required to liaise with native Mandarin-speaking clients and stakeholders.
• Prior experience in Internet, FinTech, blockchain, or cryptocurrency industries is strongly preferred; candidates with proven operational leadership in similar environments will be prioritised.
• Candidates with strong interpersonal skills are preferred.
• Self-motivated, business-driven, and hands-on; demonstrates strong initiative and commitment to growth with the ability to drive projects independently.
• Excellent logical thinking and strategic planning skills, with a strong ability to analyse problems and deliver solutions. Effective communicator with strong cross-functional coordination and execution capabilities.

Perks & Benefits

Competitive total compensation package

L&D programs and Education subsidy for employees' growth and development

Various team building programs and company events

Wellness and meal allowances

Comprehensive healthcare schemes for employees and dependants

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