Director, Managing Partners

Workday; Singapore; Hybrid; SGD 180,000 - 280,000; Full time

Job summary

Workday seeks a Director, Managing Partners to ensure balanced value and business outcomes for our largest strategic customers in the APJ region. You will align internal teams across sales, services, product, and support, drive adoption, and lead strategic account planning while enabling delivery of solutions and referenceable outcomes for customers.

The role requires building long-standing executive relationships, guiding multi-channel engagement, and delivering growth through renewals,

Qualifications

• Experience managing large enterprise customers in a global SaaS company.
• Ability to maintain executive relationships with key customers.
• Proven track record of driving long-term customer success and expansion.

Responsibilities

• Align across sales, product, and services to drive customer adoption and outcomes.
• Build and develop teams, promote a collaborative culture and talent growth.
• Lead Managing Partners in the APJ region driving strategic account plans and governance.
• Engage with executives and sponsors, shaping future engagement models and success plans.
• Collaborate with cross-functional leaders to ensure Services objectives align with company goals.

Skills

Management experience

Executive relationships

SaaS familiarity

Job description

Director, Managing Partners

Your work days are brighter here.

At Workday it all began with a conversation over breakfast. When our founders met at a sunny California diner they came up with an idea to revolutionize the enterprise software market. And when we began to rise one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since the happiness development and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people communities and the planet while still being profitable. Feel encouraged to shine however that manifests: you don’t need to hide who you are. You can feel the energy and the passion it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

About the Team

Managing Partners (MPs) are a key role to ensure Workday’s development growth and support of our largest strategic customers.

They are strategic advisors to our key customers partnering with Sales Services support and Product management to help customers achieve maximum value from Workday.

They are responsible for handling several customers supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our customer base sales team.

About the Role

The Director Managing Partners will ensure key customers have achieved balanced value and business outcomes from Workday's solution.

The ideal candidate will understand how to drive internal organisational efficiencies as well as enable the engagement of customers through multiple channels to drive adoption achieve customer business goals build references improve contract renewals and deliver company and customer growth. This individual will also engage with the delivery team to provide implementation solutions standard methodologies and expertise to their customers.

Responsibilities

• The success of this position will rely on strategic alignment across sales product management customer success and services sales. Partnering and influencing key collaborators across the company to ensure our approach offerings and resourcing are effectively influencing customers’ product adoption.
• You will encourage and support the development of your teams. This includes but is not limited to selecting talent development of the team and driving a diverse positive and collaborative culture that values teamwork and results.
• Manage a team of hard-working enthusiastic and successful Managing Partners in the APJ region.
• Be a member of the regional CX leadership team passionate about driving success and outcomes with our largest and most strategic customers
• Your team will manage large and sophisticated customers through orchestrating internal teams of services product support and sales through consistent strategic account planning and governance standards.
• Use your experience and consultative skills to assist the team in developing long-standing relationships with customers and executive sponsors and participate in the planning and execution of key interactions
• Collaborate with CX and sales leaders to help craft the future engagement model for Managing Partners across the organisation including account planning governance training Majors alignment and Workday Success Plans
• Work across Field Services Education Services Alliances Support and Operations to ensure Services objectives align with other areas in the company including Products & Technology People & Purpose Finance Legal & Compliance etc.
• Provide thought-leadership to organisations outside of immediate lines of responsibility
• Align with the Regional Sales Leaders and teams to drive the professional services business this includes active participation on strategic prospect/customer opportunities.
• Contribute to the strategic direction of the Customer Experience organisation through leading and participating on internal initiatives
• Encourage high standards of performance and inspire others to define new opportunities and continuously improve the organization

About You

Basic Qualifications

• Management experience with large enterprise customers within a Global SaaS company
• Demonstrated experience of managing executive relationships of SaaS large enterprise customers

Other Qualifications

• Experience with SaaS business models
• Background and expertise in building out new strategic account capabilities and organizations to accommodate growth and scale
• Proven track record of achieving long-term success with large customers resulting in high customer satisfaction and expansion of the relationship over time
• Experience working matrixed organization and with cross functional teams to achieve company and departmental objectives
• Ability to deliver Executive-C-Level QBRs and presentations internally
• Demonstrated ability to successfully resolve situations that are broadly defined sophisticated diverse and occasionally unprecedented
• Executive level presence and communication both internally and externally
• Outstanding communication skills to build and convey customer objectives success strategies and customer insights for internal and external collaborators
• Ability to travel 50%

Workday is proud to be an equal opportunity workplace.

Our Approach to Flexible Work

With Flex Work we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote 'home office' roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so ask your connection at Workday about our Employee Referral process!