Director, Human Centered Design Consulting - PxD, Digital Practice, AP

Visasoft Ltd; Singapore; On-site; SGD 100,000 - 140,000; Full time

Job summary

Visa Consulting and Analytics is seeking an experienced HCD Design Director to lead innovative design projects. The role involves managing teams, collaborating with clients, and developing user-centered solutions. Candidates should have 12+ years in Product Design, a strong portfolio, and leadership capabilities.

Qualifications

• 12+ years of experience in Product Design with a strong portfolio.
• Experience leading design projects end-to-end.
• Proficiency in creating user experience maps, service blueprints, and prototypes.

Responsibilities

• Lead design thinking and manage complex consulting projects.
• Conduct research, facilitate client workshops, and synthesize insights.
• Develop prototypes and support market testing through research.

Skills

User-centered design principles

User experience design

Service design

User research

Leadership

Communication skills

Prototyping

Analytical thinking

Education

Degree from a top-tier institution

Tools

Adobe Creative Suite

Figma

Job description

Company Description

Visa is a world leader in payments and technology, facilitating over 259 billion transactions annually across more than 200 countries and territories. Our mission is to connect the world through an innovative, reliable, and secure payments network, empowering individuals, businesses, and economies to thrive. Join us to experience Life at Visa.

Job Description

What a HCD Design Director does at Visa Consulting and Analytics

1. Serve as a Creative Director, lead design thinking with a human-centered design (HCD) approach, build new business and clientele, and support multiple products and services from inception.
2. Lead engagement teams serving clients on complex, large-scale, and deadline-driven projects, gaining exposure to diverse topics.
3. Work in teams of 3-5 consultants/designers, managing specific project aspects, conducting research, sourcing data, leading co-creation sessions, and identifying solutions.
4. Design, facilitate client workshops, and synthesize insights into visions, frameworks, and concepts using human-centered and lean startup methodologies.
5. Rapidly develop prototypes by integrating solutions within Visa or externally.
6. Support market testing through qualitative and quantitative research methods.
7. Develop an understanding of digital payment trends and Visa’s capabilities to create relevant solutions for clients.
8. Present findings to internal stakeholders and clients, and collaborate on implementing recommendations.
9. Contribute to practice-building initiatives like IP generation, training, mentorship, and team development.

Qualifications

About You:

• 12+ years of experience in Product Design, with a strong portfolio demonstrating user-centered design principles.
• Progression in a consulting firm environment.
• Deep understanding of user experience design, service design, user research, emerging trends, and technologies.
• Experience leading design projects end-to-end.
• Proven track record managing client engagements with excellent presentation skills and client focus.
• Strong organizational skills, attention to detail, and ability to manage multiple projects.
• Proficiency in creating user experience maps, service blueprints, wireframes, prototypes, and presentations.
• Fluency in digital design software such as Adobe Creative Suite and Figma.
• Creative, analytical, team-oriented, and collaborative with strong communication skills.
• Experience handling complex, ambiguous problems and delivering results under deadlines.
• Excellent verbal and written communication skills for delivering structured presentations.
• Ability to think analytically, build strong arguments, and adapt to changing scenarios.
• Self-motivated learner and proactive team player.

Additional Preferences:

• Experience in management consulting on strategic engagements.
• Payments and banking industry experience preferred.
• High academic achievement from a top-tier institution.

Additional Information

Visa is an equal opportunity employer. Qualified applicants will be considered regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. We also consider qualified applicants with criminal histories in accordance with EEOC guidelines and local laws.