Director for Carrier Voice and ELL

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.

Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

Make an Impact by:

• Managing Singtel and Optus Net outpayment vs market and ensuring its cost competitiveness in support of the Singtel / Optus Consumer and Enterprise Groups competition in their respective market.
• Transit Business – Incentivising overseas partners to use both Singtel / Optus as a transit hub in transiting their voice traffic to the rest of the world.
• Developing regional SIP/UC services, negotiating and building partnerships with local/global carriers for overseas local SIP/numbers commercials, assessing demand on country coverage, regional POP set up, business case development, product construct and end to end process development, customer portal development, and assessing overseas regulatory framework.
• Process automation and cost optimisation for improved product profitability.
• Ensuring that commercial voice deals are evaluated based on their cost competitiveness and quality vis-a-viz market.
• Ensuring that our IDD traffic is routed based on an agreed set of voice quality benchmarks and working hand in hand with International Switch in the event of a voice traffic degradation.
• Designing Carrier Voice Account Managers performance KPIs for both Singtel and Optus.
• Working with Singtel International Settlement Team (IAS), internal teams and overseas partners in any dispute/fraud resolution.
• Continuously reviewing and optimising the number of bilateral voice connections with our overseas partners.
• Collaborating with Optus fraud/revenue assurance team to clamp down on potential fraudulent traffic.

ELL:

• Developing product features, pricing plans, and business processes for ELL services. Engaging partners and working with Engineering, IS and Operations on the development of new services.
• Identifying target market and product positioning of new services.
• Developing product strategies and managing product life cycle.
• Developing product costing with Finance and maintaining an updated set of product costing. Continuously reviewing product processes and cost components to reduce product costing and increase product profitability.
• Ensuring continuous process review and improvement to enhance customer experience, operational efficiency as well as reduce cost.
• Monitoring and ensuring that revenue and profitability targets of the product are met. Detecting any negative trends, investigating and explaining any anomalies in revenue or costing trends and proposing solutions to correct it.
• Enhancing product features and reviewing pricing to ensure product competitiveness and service quality based on benchmarks/feedbacks.
• Ensuring availability and timeliness of product information to internal stakeholders as well as providing product training to various stakeholders.
• Analyzing market and competitive information to identify market needs and corresponding product enhancements/development required.
• Developing product policies and ensuring regulatory compliance.
• Engaging customers for better understanding of market demand and sensing.
• Engaging sales and segments to gain mindshare and drive towards product revenue/drivers targets.
• Driving and managing key government projects.
• Managing domdata regulatory compliance program.

Skills for Success:

• Bachelor in Business, Marketing, Information Technology or related field preferred.
• At least 5-10 years in product management, solution experience in Voice/UC and Carrier Voice services, global partnership development, as a people manager, managing a team with financial KPIs.
• Experience in the following:
  • Data Communications
  • Financial analysis
  • Marketing
  • Strategic Planning
  • Process improvement accountability
  • Global telecom partnerships
• Knowledge of technology developments, market trends, and needs of the enterprise business market.
• Strong business acumen and ability to construct and evaluate business case and portfolio performance.
• Ability to work with multiple stakeholders across diverse teams.
• Good problem-solving and process management skills.

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!