DIRECTOR / DEPUTY DIRECTOR, TRADE DOCUMENTATION

Singapore International Chamber of Commerce (SICC); Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

A leading organization in Singapore seeks a Director / Deputy Director for Trade Documentation. This pivotal role involves managing Trade Documentation Services, ensuring regulatory compliance, and enhancing stakeholder engagement. Ideal candidates will have extensive experience in trade documentation and a strong leadership background.

Qualifications

• At least 9 years of relevant experience with 4 years in a leadership role.
• Expertise in trade documentation and regulatory compliance.
• Proven leadership and project management experience.

Responsibilities

• Lead and oversee Trade Documentation Services including Certificates of Origin.
• Develop and enhance CO and Carnet systems with internal teams.
• Engage stakeholders to enhance client experience and drive membership growth.

Skills

Trade Documentation

Regulatory Compliance

Stakeholder Management

Project Management

Communication

Job description

Director / Deputy Director, Trade Documentation

Role Overview

The Director / Deputy Director, Trade Documentation, leads the Chamber’s Trade Documentation operations and reports to the Chief Executive Officer. This is a leadership role and upholds the Chamber’s mission as a trusted centre for Trade Documentation Services, ensures regulatory compliance, drives service excellence, manages key relationships, and contributes to membership engagement and retention.

Key Responsibilities

• Trade Documentation & Regulatory Compliance

  Lead and oversee the full suite of Trade Documentation Services, including the issuance and endorsement of Certificates of Origin (CO), other trade/shipping, and non-standard trade documents, including ATA and TDB-BOFT Carnets.

  Maintain consistent compliance with all applicable regulatory policies and guidelines governing Trade Documentation Services.

• Systems Development and Project Management

  Lead the development and enhancement of CO and Carnet systems. Coordinate with internal teams and external vendors on technical and operational project requirements. Proactively explore and evaluate emerging technologies to enhance efficiency and future-proof the Chamber’s Trade Documentation Services.

• Stakeholder Engagement

  Proactively engage with users of Trade Documentation Services to raise awareness of the Chamber’s offerings, enhance client experience, and drive membership growth and retention.

• Government and Authority Liaison

  Serve as the Chamber’s key liaison with government authorities on trade regulations, documentation, and facilitation matters. Maintain strong and effective relationships with regulatory bodies.

• Document Verification and Records Management

  Handle queries and verification requests regarding the authenticity of trade documents issued by the Chamber. Oversee proper document retention and the secure warehousing and destruction of confidential documents.

• Training and Development

  Conduct CO and Carnet presentations and training programmes. Maintain a systematic training and orientation programme for trade documentation staff and ensure high standards of performance.

Qualifications and Attributes

• At least 9 years of relevant experience with 4 years in leadership or team managementrole

• Strong expertise in trade documentation, certification, and regulatory compliance

• Proven leadership in project management and in developing high-performing teams

• Excellent stakeholder management and communication abilities

• High attention to detail with a commitment to accuracy and quality

The Singapore International Chamber of Commerce, Singapore’s longest-serving and most inclusive Chamber is looking for the right person to join its team. Interested applicants should apply with a comprehensive resume, detailing your qualifications, work experience, current and expected salary, contact number as well as availability.