Director, Customer Quality Engineering

ENTEGRIS ASIA PTE. LTD.; Singapore; On-site; SGD 120,000 - 170,000; Full time

Job summary

A leading company in the semiconductor industry seeks a Customer Quality Engineering Leader to enhance customer satisfaction and establish robust quality assurance strategies. The role demands extensive experience in quality management, leadership, and strategic decision-making. This position includes liaising with various teams, monitoring customer feedback, and driving quality improvements while leading a team of engineers.

Qualifications

• Over 10 years in a management role, particularly in customer quality and semiconductor industry.
• Proven experience with quality tools and customer quality systems.
• Skills in leading dispersed teams and managing large customer accounts.

Responsibilities

• Lead customer quality assurance strategies, improve customer satisfaction metrics.
• Engage with internal teams and customers at all levels.
• Develop and mentor the Customer Quality team, ensuring product quality meets expectations.

Skills

Customer Satisfaction Programs

Quality Systems

Problem Solving

Stakeholder Engagement

Leadership

Education

Bachelor of Science Degree in Mechanical, Chemical, Materials or Electric/Electronic Engineering

Tools

FMEA

SPC/SQC

Pareto Analysis

8D Problem Solving Methodology

Job description

Key Responsibilities

• Responsible for Customer Quality Engineering in the region.
• Develop, lead the execution of the customer quality assurance strategies and goals, which include long-range plan, working closely with Sales, Product Management, Field Application and Operation which include Operation excellence and Supply Chain teams.
• Lead the region Customer Quality Engineering to meet customer needs and expectations-driven scorecards, improving customer satisfaction rates through technical, data-driven analysis. Monitor the scorecard and processes to track voice of customers. Analyze and identify key programs to enhance customer experience.
• Engagement with customers and internal teams at the working level to the executive level on Audits, Escalation Management & Problem Solving, Programs as well as many other cross-functional tasks and projects that are aligned with Entegris and Customer goals.
• Keep abreast of competitive quality assurance practices and use this knowledge to develop and adjust to company strategy.
• Ensure company’s product quality meet or exceed customer’s expectations. Improving the culture on commitment to customer satisfaction.
• Develop and build a strong Customer Quality team through recruiting, comprehensive training and maintain talent personnel through mentoring and coaching by working closely with Human Resource talent development group.
• Liaise with Finance team to meet financial objectives analyzing variances and initiating cost control in order to meet the company business goals
• Demonstrate excellence in decision making, problem solving, planning, execution, discipline, learning, leadership and teamwork (exemplify Entegris PACE values)

Requisite Criteria & Skills

• Bachelor of Science Degree in Mechanical, Chemical, Materials or Electric/Electronic Engineering with related technical field experience is preferred.
• Proven experience (>10 years) in a management role (customer quality, field service, applications/process engineering or product support), in the semiconductor industry.
• Strong background in customer satisfaction programs and quality systems.
• Proven experience with applicable quality tools such as pareto & product performance management, FMEA’s, SPC/SQC, histograms, trend analysis, process mapping, design of experiments, cause and effect diagrams, 8D problem solving methodology.
• Proven experience leading a geographically dispersed team of customer facing engineers as well as remotely collaborating with colleagues, management, executives, customers and suppliers in virtual meetings is crucial.
• Experience with auditing against Quality Operating Systems standards is beneficial. Includes single process, product line, factory, company levels.
• Experience with new product introductions, new fab/factory startups, process/product/factory ramp to HVM is very beneficial.
• Proven experience, aptitude and desire to provide leadership and develop solutions for complex and ambiguous situations related to product performance and customer requirements.
• Proven experience in a senior leadership role within quality management, preferably in a global context.
• Exceptional strategic thinking and problem-solving skills.
• Excellent communication and leadership abilities.
• Experience working with global teams and managing large customer accounts.
• Financial acumen and experience in cost control and variance analysis.
• Ability to travel up to 50%