Director-Customer Order Experience PGL

Johnson & Johnson; Singapore; Hybrid; SGD 100,000 - 125,000; Full time

Job summary

A global healthcare leader in Singapore is seeking a Director for Supply Chain Technology. The role focuses on strategic product management within the customer order experience segment. Ideal candidates have over 7 years of experience in IT product management, strong leadership skills, and a proven track record in digital product development. This position is remote eligible on a case-by-case basis and is key to enhancing integrated customer experiences in line with the company's autonomous supply chain strategy.

Qualifications

• Experience in digital and emerging technology with demonstrated results required.
• 7+ years of IT product management including process improvement and customer centric design thinking is required.
• Strong Business Acumen & Communication skills necessary.

Responsibilities

• Lead the strategic direction for technology supporting customer order experience capabilities.
• Collaborate with senior leaders to align product strategy with business goals.
• Focus on modernizing technology to integrate customer experience.

Skills

Analytical Reasoning

Cost Management

Developing Others

Fact-Based Decision Making

Human-Computer Interaction (HCI)

Inclusive Leadership

Leadership

New Program Development

Performance Measurement

Product Strategies

Project Management Methodology (PMM)

Research and Development

Software Development Management

Stakeholder Management

Strategic Supply Chain Management

Education

Bachelor's Degree or equivalent work experience

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function

Technology Product & Platform Management

Job Sub Function

Technical Product Management

Job Category

People Leader

All Job Posting Locations

Beerse, Antwerp, Belgium, Singapore, Singapore

Job Description

The Director, IM Supply Chain Technology Product Group Leader – Cx - is responsible for the overall strategic direction for technology supporting our Customer Order Experience capabilities globally. This leader will align product strategy, roadmap, technical capabilities, and delivery in support of current and future business goals. This role is remote eligible on a case by case basis.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s):

United States - Requisition Number: R-049557

United Arab Emirates - Requisition Number: 050951

United Kingdom - Requisition Number: R-050972

Switzerland - Requisition Number: R-050973

Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

The role will collaborate with Senior Business and Technology Leaders to identify, prioritize, and ensure consistent product delivery with quality across our Deliver organization. This individual will require a strong mix of leadership skills with business and technical acumen to drive measurable value aligned to business strategy. Driving a culture of innovation with a focus on developing talent will be key to ensure team members are in tune with emerging industry and technology trends. There will be a heavy focus on modernizing the technology used to enable an integrated customer experience in line with our autonomous supply chain strategy.

This role will partner across the Supply Chain and Commercial organizations with a deep focus in understanding customer needs and problems as input into developing our technology product roadmap. By implementing user centric industry leading strategies in areas of design and rapid prototyping, we will deliver Minimal Viable Products with speed and agility to meet the needs of the customers and patients we serve.

Qualifications

• Must have a Bachelor's Degree or equivalent work experience.
• Experience in digital and emerging technology with demonstrated results required.
• 7+ years of IT product management including process improvement, customer centric design thinking, technical solutioning is required
• Strong Business Acumen & Communication skills. Demonstrated ability to work with business partners to understand business requirements and define a data and analytics strategy and the associated capabilities.
• Strong leadership experience in building highly effective, collaborative teams with strong track record of successful delivery.

Preferred

• Prior experience managing and leading global technology teams is preferred

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Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, please contact us via https://www.jnj.com/contact-us/careers or contact AskGS to be directed to your accommodation resource.

Required Skills

Preferred Skills

Analytical Reasoning, Cost Management, Developing Others, Fact-Based Decision Making, Human-Computer Interaction (HCI), Inclusive Leadership, Leadership, New Program Development, Performance Measurement, Product Development, Product Strategies, Project Management Methodology (PMM), Research and Development, Software Development Management, Stakeholder Management, Strategic Supply Chain Management