Director, Client Services- APAC New Singapore

StackAdapt Inc.; Singapore; On-site; SGD 183,000 - 252,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Remote work reimbursements

WeWork access (optional)

Parental leave program

Training & onboarding program

Diversity & inclusion initiatives

Job summary

StackAdapt is seeking a Director, Client Services, APAC to lead a high-performing team across Singapore and Australia, shaping regional client outcomes and driving growth. You’ll partner with regional and global leaders to scale operations, while ensuring compliant and effective service delivery for diverse APAC markets.

This role reports to the SVP, Global Client Services and offers leadership across multiple markets with a focus on retention, commercial growth, and operational excellence.

Qualifications

• 10+ years in client services, customer success, or account management.
• 5+ years in senior leadership managing managers across APAC.
• Deep understanding of the programmatic ecosystem including DSPs and measurement.
• Fluency with DSP platforms and quick platform mastery.
• Strong knowledge of APAC digital advertising across Singapore, Australia, Japan, Greater China and SEA.
• Proven success leading regional client services teams through growth or change.
• Experience owning executive-level client relationships and renewals with Sales collaboration.
• Strong financial skills to manage regional budgets and allocate resources.
• Experience designing service models for scalable client support.
• Excellent stakeholder management across Sales, Product, Marketing, Revenue Ops, Analytics.
• Strong analytical skills to drive data-informed decisions.
• Experience using automation and AI to improve workflows.
• Passion for developing managers and fostering a positive culture.
• Understanding of APAC regulatory and data privacy rules.

Responsibilities

• Lead and coach leaders to train, support, and develop teams.
• Drive retention and account expansion strategies with clients.
• Partner with regional Sales on account planning and renewals.
• Meet with client executives and speak at events to build partnerships.
• Streamline regional workflows and track performance metrics.
• Coordinate with Legal and Revenue Operations on data privacy and compliance.
• Work with Product, Marketing, and Sales to bring local market feedback into product planning.

Skills

Client leadership

Senior management

Programmatic ad tech

APAC markets

Executive relationships

Budget management

Automation/AI in ops

Job description

StackAdapt is the leading technology company that empowers marketers to reach, engage, and convert audiences with precision. With 465 billion automated optimizations per second, the AI-powered StackAdapt Marketing Platform seamlessly connects brand and performance marketing to drive measurable results across the entire customer journey. The most forward-thinking marketers choose StackAdapt to orchestrate high-impact campaigns across programmatic advertising and marketing channels.

The Director, Client Services, APAC is a client-facing role responsible for setting the strategic direction for one of StackAdapt's fastest-growing regions. You'll lead and scale a high-performing Client Services organization, partnering with regional and global leaders to deliver exceptional client outcomes while driving retention, commercial growth, and operational excellence across APAC.

This role can be based in Singapore or Sydney, reporting to the SVP, Global Client Services, you'll lead a team of leaders across diverse markets, building leadership capability, strengthening regional operations, and ensuring our teams continue to deliver best-in-class service to our clients.

As a member of the Global Client Services Leadership Team, you'll represent the voice of APAC, influence global strategy, and lead initiatives that shape the future of Client Services across the business.

What You'll Be Doing:

• Lead and coach leaders so your team has the exact training, support, and resources they need to build lasting careers and deliver exceptional results for our clients.
• Drive retention and account expansion strategies to ensure our partners secure clear, proven value and continue growing their ad spend with us.
• Partner directly with regional Sales teams on account planning and renewals to win new business and prove our platform fits client needs.
• Meet directly with client executives and speak at key industry events to build trusted partnerships and resolve complex regional service challenges.
• Simplify our day-to-day regional workflows and track clear performance metrics so our team can work productively without facing burnout.
• Coordinate with our Legal and Revenue Operations teams to navigate regional data privacy regulations, keeping our operations secure and compliant across different APAC countries.
• Work alongside global Product, Marketing, and Sales teams to bring local market feedback into our product pipeline, helping us build features that solve real regional needs.

What You'll Bring to the Table

• 10+ years of experience in client services, customer success, or account management within programmatic advertising, digital media, or adtech.
• 5+ years of senior leadership experience managing managers and building teams across culturally and commercially diverse APAC markets.
• Deep understanding of the programmatic ecosystem, including DSPs, campaign strategy, optimisation, measurement, and client service models.
• Fluency with DSP platforms, or a demonstrated ability to build deep platform mastery quickly.
• Strong knowledge of the APAC digital advertising scene, with experience operating in markets like Singapore, Australia, Japan, Greater China, and Southeast Asia.
• Proven success leading regional client services teams through periods of business growth or organisational change.
• Proven experience owning executive-level client relationships, securing accounts through renewals, and working alongside Sales to lead commercial negotiations.
• Strong financial skills to manage regional budgets, allocate resources, and ensure solid business returns.
• Experience designing service models and frameworks that help teams support clients efficiently as we grow.
• Excellent stakeholder management skills, with a track record of driving initiatives across Sales, Product, Marketing, Revenue Operations, and Analytics.
• Strong analytical skills to look at operational numbers and make clear, practical business decisions.
• Experience using automation, AI, and technology to improve daily workflows and team productivity.
• A passion for developing managers and creating a positive, collaborative team culture.
• Working understanding of the regional regulatory and data privacy rules in APAC.

The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate. It is informed by market data and the approved budget for this position. StackAdapt maintains different compensation ranges for roles across other countries and regions, and final offers will be aligned to the candidate’s current location. We do not ask candidates about current or prior salary history, and we will not use such information, if volunteered, in setting an offer.

This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.

• The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
• Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.

Base Salary Band

$182,920 - $251,515 SGD

StackAdapter's Enjoy:

• Highly competitive salary
• Retirement/ 401K/ Pension Savings globally
• Competitive Paid time off packages including birthday's off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!

Please note: Benefits and perks may vary depending on your country of employment and the nature of your engagement. In locations where StackAdapt does not have a legal entity, employment and benefits are administered in accordance with local regulations and partner policies.

StackAdapt is a diverse and inclusive team of collaborative, hardworking individuals trying to make a dent in the universe. No matter who you are, where you are from, who you love, follow in faith, disability, superpower status, ethnicity, or the gender you identify with (if you're comfortable, let us know your pronouns), you are welcome at StackAdapt. If you have any requests or requirements to support you throughout any part of the interview process, please let our Talent team know.

We use artificial intelligence (AI) to streamline the resume reviews of candidates and assess their fit based on the criteria outlined in the job posting. We do not use AI to make any final hiring or interview decisions.

About StackAdapt

We've been recognized for our diverse and supportive workplace, high performing campaigns, award-winning customer service, and innovation. We've been awarded:

To learn more about our privacy practices, please see our Privacy Policy .

Here at StackAdapt, we strive to break down barriers so everyone can thrive. We are a global company and we must reflect the diverse world we work in. We are committed to building an inclusive workforce that fully represents the many different cultures, backgrounds and viewpoints of our employees, our customers and our communities.

As part of our commitment to diversity, equity and inclusion, we want to understand how we are performing from a talent attraction perspective. Therefore, we would like to invite you to complete this optional and confidential survey to help us evaluate our efforts.

Submission of the information on this form is strictly voluntary and your refusal to provide it will not affect your job application in any way. The information obtained will be kept separate from your name or job application and there is no way we can identify you through the data you submit. This information will be kept secure and confidential and will be used solely to evaluate our diversity, equity and inclusion efforts at StackAdapt.