Director / Assistant Director, Membership & Guest Services

Resorts World Sentosa; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Resorts World Sentosa is seeking a supervisor for Membership and Guest Services. The role involves overseeing daily operations, leading the team to meet KPIs, and ensuring compliance with regulations. Candidates should possess a degree in Business and at least ten years of experience in a supervisory capacity.

Qualifications

• Minimum ten years of relevant experience in a supervisory role.
• Proficiency in Microsoft Office applications.

Responsibilities

• Oversee day-to-day operations of Membership and Guest Services.
• Lead team performance towards achieving KPIs.
• Ensure compliance with regulatory and audit standards.

Skills

Leadership

Communication

Performance Management

Education

Diploma/Degree in Business

Tools

Microsoft Office

Job description

Responsibilities

• Oversee the day-to-day operations and supervision of Membership and Guest Services (MGS) functions.
• Co-ordinate with casino marketing teams to drive campaign and promotion redemptions, player retention and development.
• Lead and communicate to MGS team members on company policies and procedures, monitor and drive team performance towards achieving KPIs.
• Work closely with Compliance, Audit and IT teams to ensure regulatory and compliance protocols and processes are meticulously included and carried out
• Support the Vice President/ Assistant Vice President in the development and implementation of process improvements, systems enhancements, training programs and projects as assigned for MGS team members.
• Supervise transactions performed by MGS to ensure compliance with regulatory requirements, company policies, standard operating procedures, internal controls and service standards.

Requirements

• Diploma/Degree in Business or equivalent with proficiency in Microsoft Office applications.
• Must be able to work rotating shifts, including weekends and public holidays.
• Minimum ten years of relevant experience in a similar capacity in an integrated resort or in relevant industry and in a supervisory role.