Director, Account Management - Digital Partnerships

MasterCard; Singapore; On-site; USD 120,000 - 180,000; Full time

Job summary

An innovative firm is seeking a strategic and dynamic Director of Account Management to enhance partnerships with major digital players. This pivotal role involves leading business development activities, managing key customer relationships, and driving profitability through tailored propositions. The ideal candidate will possess exceptional problem-solving skills, a strong financial acumen, and the ability to engage with C-suite executives. With a focus on delivering customer-centric solutions and a tech-savvy mindset, this position offers the opportunity to shape the future of digital payments. Frequent travel is expected to support business needs.

Qualifications

• Proven leader with a track record of driving growth through strategic partnerships.
• Strong problem-solving and financial skills, with expertise in complex deal management.
• Exceptional relationship builder with C-suite engagement experience.

Responsibilities

• Own and drive the overall relationship and profitability of key customers.
• Lead all account management and business development activities for assigned customers.
• Identify, develop, and scale new business opportunities that drive long-term growth.

Skills

Strategic Partnerships

Business Development

Account Management

Financial Skills

Problem-Solving

Relationship Building

Complex Deal Management

Customer-Focused Solutions

Tech-Savvy Mindset

Education

Bachelor's Degree

MBA or Equivalent

Job description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart, and accessible. Our technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Title and Summary

Director, Account Management - Digital Partnerships Overview

We are looking for a highly skilled sales and business development professional to join our dynamic team. This role will focus on strengthening Mastercard’s strategic partnerships with major digital players in China, supporting their global expansion, and driving adoption of Mastercard’s products, solutions, and services.

Role

1. Own and drive the overall relationship and profitability of the key customers.
2. Lead all account management and business development activities for assigned customers.
3. Develop and execute strategic and tactical plans to enhance both customer and Mastercard profitability.
4. Build strong relationships with key decision-makers at leading digital players and collaborate effectively with Mastercard support teams.
5. Partner with cross-functional teams to identify new segments and product opportunities, developing tailored propositions to maximize market penetration.
6. Lead complex initiatives internally and externally, managing key customer accounts, stakeholder relationships, and large-scale cross-functional projects.
7. Identify, develop, and scale new business opportunities, programs, and solutions that drive long-term growth.
8. This role requires a commercially astute business developer who combines strategic thinking with strong execution capabilities, a fast-learning mindset, and a deep understanding of new technologies. The position involves frequent travel to support business needs.

All About You

• Proven leader with a track record of driving growth through strategic partnerships.
• Strong problem-solving and financial skills, with expertise in complex deal management.
• Exceptional relationship builder with C-suite engagement experience.
• Expertise in strategy formulation and execution, with a focus on delivering measurable business outcomes.
• Multidisciplinary knowledge across payments, retail, business development, and marketing.
• Passion for delivering customer-focused solutions with measurable impact.
• Tech-savvy mindset with the ability to integrate and adapt to the latest innovations and trends.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks come with an inherent risk to the organization. Therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach;
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.