Digital Transformation & Business Lead (up to $20K)

PERSOLKELLY Singapore Pte Ltd (Formerly Kelly Services Singapore Pte Ltd); Singapore; On-site; SGD 80,000 - 150,000; Full time

Job summary

A leading company is seeking an Intelligence & Capabilities Senior Manager to drive enterprise capabilities and digital initiatives across premium brands. This high-impact role requires business acumen, technology alignment, and program management expertise to transform customer experiences and streamline operations.

Qualifications

• Minimum five years in management roles related to digital transformation or IT consulting.
• Strong understanding of Marketing, Finance, and Supply Chain domains.
• Experience managing vendor relationships and negotiations.

Responsibilities

• Lead and develop initiatives for UI Brand Scalers program.
• Oversee project planning, resource allocation, and delivery of solutions.
• Develop and maintain relationships with stakeholders to understand needs.

Skills

Design Thinking

Agile

Change Management

Product Development

Education

Bachelor’s degree in Business Management

MBA

Tools

Salesforce

Microsoft Power Platform

Power BI

Tableau

Job description

We are looking for an Intelligence & Capabilities Senior Manager to drive the evolution of our enterprise capabilities and digital initiatives across global premium and heritage brands. In this role, you will lead cross-functional teams to transform customer experiences, streamline operations, and enable innovation at scale.

You will play a pivotal role in aligning business needs with technology solutions—leading strategy, execution, and continuous improvement across digital platforms and core business processes. This is a high-impact leadership role requiring a blend of business acumen, systems thinking, and hands-on program management expertise.

Key Responsibilities:

1. Drive the digitization of the UI Brand Scalers program – Lead and develop initiatives to seed and incubate niche, premium, and heritage brands worldwide under this program.
2. Develop front-end D2C digital experiences, customer segmentation, service, and voice of customer capabilities.
3. Oversee backend orchestration of Planning, Order to Cash, and Financial Value creation platforms for the Brand Scalers program.
4. Lead & manage the team of business analysts, providing mentorship, guidance, and ensuring high-quality, timely deliverables.
5. Business-Capabilities Alignment: Develop and maintain relationships with stakeholders to understand challenges, goals, and technology needs, ensuring solutions meet these needs.
6. Technology Strategy: Develop a comprehensive technology strategy focusing on user experience, process automation, data analytics, AI, and emerging technologies.
7. Continuous Improvement and Innovation: Explore new solutions to enhance efficiency, reduce costs, and improve customer service, establishing best practices and standards.
8. Requirements Gathering and Analysis: Facilitate sessions to elicit and document business requirements, translating them into technical specifications.
9. Project Management: Oversee project planning, resource allocation, risk management, and delivery of solutions.
10. Partners, Platforms, & Vendor Management: Collaborate with vendors and assess tools for the business, managing relationships to ensure quality delivery.
11. Change Management and User Adoption: Promote user adoption and ensure staff are trained on new systems.
12. Data Governance and Security: Work with security teams to implement data governance and security measures.
13. Performance Metrics and KPIs: Establish and monitor KPIs to assess initiative success.

Note: Duties may evolve based on business needs.

Experience Requirements:

• Minimum five years in management roles related to business functions, digital transformation, or IT consulting.
• Proficiency in Design Thinking, Agile, Team Structures, Change Management, and Product Development.
• Experience in business partnering or project management across cross-functional/global teams.
• Bachelor’s degree in Business Management, IT, Computer Science, or related; MBA preferred.
• Strong understanding of Marketing, Finance, and Supply Chain domains.
• Knowledge of core business processes and operations, including Content Management, Order Processing, and Analytics.
• Familiarity with data modeling, process modeling, and business process improvement.
• Experience managing vendor relationships and negotiations.
• Experience in strategic and tactical change management methodologies like Kotter, ADKAR, Nudge.

Software Skills:

Experience with:

• Salesforce, Anaplan, Kinaxis Planning Solutions
• Microsoft Power Platform, Power BI, Tableau, Alteryx
• Data Lake Management
• Microsoft Office Suite
• Project Management Tools (Jira, Confluence)
• Wireframing (Figma)
• Collaboration Tools (Teams, SharePoint)

Team Network:

• UI Leadership Team
• UI Intelligence & Capabilities Leadership
• Capabilities Team
• Business & Operational Stakeholders
• Vendors and 3rd Party Vendors
• Core Tech Platforms Team
• Developers & Architects

Preferred Skills:

• Programming and technical knowledge
• Database design, dataflow, process diagrams
• Data analytics and User Experience design

Interested candidates may apply through our application system. Only shortlisted candidates will be notified.

EA License No. 01C4394 • RCB No. 200007268E • Derrick Tiew Yong Han EA Registration No. R1877971

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